Customer Ratings & Reviews

I thought it was better. Not what I expected. I’m thinking of returning the product back to the store.

the ps5 has an issue of games getting crashed!!!!.

I traded for a PS5 Pro, but later decided to exchange it for a PS5 Slim. When I went to the store to make the change, the staff informed me that the price of the PS5 Slim was higher because it was an "online offer", so I had to pay a difference. However, when I checked again from home, I found that the offer was still valid. I went back to the store to clarify the situation and, even so, they told me that they could not do anything. I consider this to be a very simple situation – a product change within the same store – and the unwillingness to resolve it demonstrates unprofessionalism and poor customer service. The information was inconsistent and no reasonable solution was offered.

Absolutely not in "Open Box Excellent" condition. The disc drive didn't work, it was FULL of dust and banged up. It was shipped LOOSE in a shipping box rattling around with no packing material. This was clearly a trade in, not an open box item. The only thing that was in excellent condition was the controller. Trying to get support for this was impossible. This was a total scam.

Had to buy this to play the college football game that just came out!

Be wary of open box items. I ordered an "excellent" open box PS5. It was supposed to come with a disk drive. The item was VERY dusty and contained no disk drive. I reached out to customer service and the only option was to return the item and MAYBE eventually get what i paid for. Bestbuy open boxed items are very sketchy at best. Now, i have to decide rather to go without, pay more for a disk drive, or tell my kid he has to wait longer and return the item.

Its ok i perfer the original model better cuz of them changing the charging cable from usb c to c to c and i didnt have any c to c cables other then that plus the cooler is different sense the size is smaller gotta buy more equipment smh

My son love it. It was ready for pick it in less than one hour.

Having a great time with the system. Haven't had any problems with the expectation of the disc cover

All of a sudden on this ps5 but not my other i get constant lan drops but better than buying a ps5 pro and getting ripped off

Great for casual gaming and competitive gaming, loved it over my ps4 and xbox

Another grate console from Sony. The only issue I had was the update and download times took hours.

So far so good. I just had the worst customer service experiences with the Playstation support.

Purchased online OPEN BOX EXCELLENT. Console was loosely thrown in shipping box with no padding on the bottom, controller sitting on top of console. Needless to say the console arrived damaged. Power cable and HDMI cable were included however original box, owners manual, USB cable and little feet for horizontal orientation were NOT included. How is this considered EXCELLENT!? Promptly returned to BB. If you must purchase an OPEN BOX go to your local BB and make sure everything is included and working as it should. Don't waste your time buying online.

It works good, but after a month the hdmi stoped working, I just need to return it

DON'T BUY A CONSOLE FROM BEST BUY. I bought an open box listed as 'Excellent Condition'. The small print literally says "Works and looks like new. Restored to factory settings. Includes all original parts, packaging and accessories (or suitable replacement). However, it did NOT include the charging cable, the stand, or any of the packaging materials or paperwork inside. The manager Jermaine was rude, couldn't be bothered to help, and just kept repeating "it's an open box, that's what you get." He refused to look at the small print visible on the website that I was trying to show him on my phone. So BEST BUY - you would rather let $500 slip through your fingers rather than spend two minutes talking with a customer? Fine. I'll take my money elsewhere. Useless.

Buy a pc instead consoles going downhill. You get your moneys worth out of a pc. Plus having to pay for a subscription just to play online? Ridiculous

I ended up returning it. It downloads too slow unfortunately. I really wanted to love it. But never got to play a game. Maybe theres something to it i dont know

The slim was just what I needed. Faster & better picture than the ps4

This is a quite amazing and wonderfully entertaining game box.