Customer Ratings & Reviews

The PS5 is an incredible console. Best Buy's purchasing process was smooth, and delivery was fast. The performance is amazing, with lightning-fast load times and stunning graphics. The DualSense controller's haptic feedback makes every game more immersive. An outstanding purchase!

Best console for your money. The PS5 Slim delivers power and performance. Yeah, it's getting older, but it's still the king. Only negative is that you get 1 TB of storage, but that's fixable with a new SSD.

A PS5 is a PS5 is a PS5, so the best I can say here is to add that the price was perfectly reasonable and that the friendly staff helped us find what we were looking for quickly and easily. Long story short: my SO and I were looking for a console. After doing some hard homework, we decided the PS5 was right for us. We went to our local BB and we were seen and helped within *seconds*. A very courteous rep walked us right to the PlayStation section and showed us what we needed. I do wish the device came with two controllers - but what are you gonna do? Sony makes those decisions, not Best Buy. We wound up buying a second controller elsewhere, but in hindsight we hardly needed to - we thought we could get a better deal, but the price was exactly the same. Spare yourself the trouble we put ourselves through and just buy your second controller here. If you're not sure about buying a console, or if you have questions, Best Buy is the place to go!

Have really enjoyed the PS5 and the disk has been handy for some older games. I use it primarily with GT7 and the visuals and sound are great. I originally used it with the dual sense controller which made racing possible and enjoyable with the controller. Recently added a wheel to add to the experience. I do wish it had more storage because if you are a big gamer, you will quickly run out of room and will need to add a 2nd drive.

Item works great awesome and the customer service was couldn't have been better

I have not had any issues with this system. We use it daily especially for the apps. Games run smoothly and the graphics are great. Impressed with how much better it looks compared to the ps4.

I own a 4090 with many of the same games I play on the ps5. The console optimization with these games is amazing and at this price I would choose it over building a gaming computer with the same performance. Temps much better than at launch and much smaller with more memory.

Great for kids and adults playing games all night with no issues

Best deal in town and my son loves it he cant stop playing with his Playstation 5

I really like the product. Excellent quality and well packed.

My son loves this game and plays new games online.

It ru s really well and plays games exceptionally well

Wish there was a USB type-A on the front, but thats the only functionality issue I have with the hardware. As far as software, I'm not a fan of the menu. The GUI is a bit of a mess. the rows are not intuitive and its cumbersome to get to the things you want to get to. The PS3 had the best GUI and each generation seems to be getting worse. I also noticed how poorly integrated headphone volume is integrated. I was co-oping Bloodborne with a friend and had earbuds plugged into the controller. it is constant work trying to get the game volume and party volume balanced. I would have to manually change the game volume so it doesnt overpower the voice chat. Also, on PS4, if I was playing bloodborne and used the spotify app, the game music would automatically mute (a nice detail!). However, this feature appears to be lost on PS5 or perhaps it only works with certain PS5 games. The performance is obviously leagues ahead of the PS4 so no issues with running games. Its also easy to transfer saves from a PS4 to a PS5 with just a flashdrive. Overall, The UI and functionality is worse than the PS4, but performance is obviously leagues ahead, and I like the controller more.

It’s a PS5, there’s not much to say about it that hasn’t already been said. That being said, I opted for delivery of this as a gift and Best Buy’s choice of using Roadie for their delivery service resulted in my console being delivered at almost 10:00 pm. Not ideal considering the estimated time was 7:00. Best Buy was not at all concerned that a $700 system was left outside my house at a time like that after wasting my day waiting on it. I know this could have been avoided by me picking it up, but don’t offer delivery if the service you choose to use is going to drop the ball.

I recently purchased the PlayStation 5 from Best Buy, and I couldn’t be happier with my experience. The ordering process was smooth. The PS5 itself is absolutely amazing — the performance, graphics, and overall gameplay experience have exceeded my expectations. I'm thoroughly enjoying it and have no complaints at all. Thank you, Best Buy, for providing a great product and excellent service!

Very happy with this purchase. It works perfectly and the quality is great. Easy to set up and use. I definitely recommend it!

Good graphics it works for me and i enjoy playing it everyday!

At first, I thought I didn’t need it. I was very happy with my PlayStation 4, but the difference between the two systems is insane. I absolutely love my PlayStation five.

ITS NICE AND ENJOYING PLAYING THE GAME THANKS FOR YOUR FRIENDS SERVICE

Works as youd expect a console to operate. Ordering process was simple, and pick was great. In and out in less than 5 minutes. The clerk was professional and friendly.