Customer Ratings & Reviews

incredible graphics, upgraded from ps4. The design is incredible

I was pleased with my purchase—it's an excellent product. It doesn't overheat and works perfectly. I play every day, and it never slows down. What a great console!

Really happy with this purchase. I traded in my PS4 and the upgrade was totally worth it. The PS5 is noticeably faster, with much shorter load times and smoother performance. I also like that many games offer a free PS5 upgrade, which makes the transition even better. Overall, a great upgrade from the previous generation.

When I picked up a Switch 2 last year, I was struck by a lack of awe, wonder, and joy that I had gotten with Nintendo products in the past. The new features and lack of a pack in title (trying to charge gamers for a product tour) didn't translate into an experience worthy of the price tag. The PS5 by comparison has an awesome controller that you can instantly see the benefits of, and a pack in title that celebrates Sony's history, illustrates the perks of the new system, and channels that Nintendo magic that the Big N has been in the past 4-5 years.

This is actually the second PS5 I purchased from this location in a month. The product is amazing and very well packaged/presented. The staff went above and beyond both trips to make it a seamless buying experience. They are fully knowledgeable on all products provided and how to choose the right product for your needs.

I recently purchased a PS5 from Best Buy, and the entire process was seamless! I placed a pickup order online and was able to pick it up the same day from my local store—super convenient. But what really stood out was the excellent customer service. After my purchase, I noticed the price had dropped, and when I contacted customer care, they promptly price-matched it without any hassle. Best Buy truly goes above and beyond to take care of its customers. As for the PS5 itself, it’s an absolute game-changer! The graphics are stunning, and the gaming experience feels incredibly immersive, especially with the fast load times and smooth gameplay. If you’re considering getting a PS5, make sure to grab some of the top games like Spider-Man: Miles Morales, Horizon Forbidden West, or God of War Ragnarök to fully enjoy what this console has to offer. I’m thrilled with my purchase

Very pleased with the gaming unit great present. Also the Best Buy sales assistant was very helpful with which of the two units would best work for my needs.

It runs so smoothly it’s also a lot quieter and quicker than the ps4

Bought this for my son and he absolutely loves it. His favorite part about the PS5 is the Spider-Man games. He likes how fast the console is. The downside to it is the storage. Most games take a like of gigabytes and with only 1TB he is going to need and external hard drive. Besides that he recommends the PS5.

The PS5 is incredible! The graphics are stunning, load times are lightning-fast, and the DualSense controller feels amazing with its haptic feedback. The interface is smooth, and the selection of games is fantastic. Definitely a next-level gaming experience.

The experience of shopping at Best Buy was wonderful. The customer service there is comprehensive and informative. I would shop there again.

Pretty pretty good. Love the low load times. I like the controller too. Its a lot of fun I am very happy I purchased it

I'm very happy with this purchase. Works great and the slim design fits in perfectly not taking up too much space.

Very good ps5 it works great and the set up is easy to do. Easy for kids to use as well.

PS5 in great condition and works well. Minor cosmetic scrape but system works great overall.

Haven't bought a console in years. Decided the PS5 was the choice to go with. Was not disappointed. Got the disc version to be able to buy games and keep them physically. Works great, haven't had any problems. Very enjoyable

The ps5 is a great buy and has wonderful graphics. If I had to buy another ps5 I definitely going to Best Buy.

I was skeptical if its worth the upgrade but my wife gifted me this. I have been playing ps5 quite a few days and its totally worth it. I played gta 5 on ps4 and in ps5 I can see the improvement in the graphics, smoothness. I can see more details than before. I played the avatar game and love the experience. I have to try more ps5 games like mk1. The new controllers are a bang.

It was the perfect christmas gift. Perfect condition, and works so much better than my loved one’s old Ps4. Truly blessed her christmas with the deal available and helping me make this happen. Best buy truly made everything so much easier, answered many questions. It is definitely worth the money spent!!

Great console. It’s quieter than I thought with the fans. It does get louder with time but cleaning it up (which I’ve done only once) gets it to sounding good as new.