Customer Ratings & Reviews

I recently purchased a PlayStation 5 Pro and I am very happy to say I met my expectations and I enjoy playing it with my friends and family as well. I keep on discovering new features every time I use my system. However I forgot to mention I could not have left the store without purchasing a PlayStation Portal as well. just in case I want to play while I’m in other places in my house. Thank you Best Buy you really make things happen and my experience a whole lot more enjoyable.

Amazing everything works great well packaged and smooth

So the thing is we ordered this item as an “open box” clearance item. When we took it home it worked well but the disc drive had some issues. So for the item itself it’s really like 3 stars. BUT the five stars are for customer service. We returned the item on BLACK FRIDAY and the girl who helped us was super friendly and got us in and out of the store within minutes, even while having to troubleshoot a missing item number. Definitely restored faith in me that the in person retail experience is almost always worth it!

It works perfectly, arrived promptly and was easy to set up

When setting up unit for the first time, my kids where neutral at watching. the set up was very quick, and when turned on, it was like lightning had struck, WoW

That 1TB helps a lot especially if you love gaming

Games load fairly quick. Graphics look good. Had for 3 months now so far no complaints from partner about the console

Excellent product it was my dream to get a ps5 and i did it

Fast, easy and convenient purchase. Picked it up to avoid waiting for shipping. Product was there waiting for me first thing in the morning.

Works exactly as it should, was easy to set up and move games from an older console to this one.

We love the new PS5. My son enjoys playing it. I enjoy playing it as well. Its worth the money.

I bought this as a gift. It worked great and it was exactly what he wanted!

Pretty much a perfect gaming console, and I love that I can watch 4K UHD movies and Blurays. Win WIn!

The graphics look great, the menu is simple, and switching between games is smooth. It’s one of those “turn it on, play, no stress” types of systems.

Excellent product, we are completely satisfied....

I love the new PS5!! So much better than the ps4!!

My son birthday gift. He was so excited! The best gift he ever received!!!

Best console ever, I’ve been wanting a ps5 and finally got one and had so much fun using it. Extremely worth it.

Great works great good performance and great picture

This was a gift waiting to be purchased as it isnt cheap. My son and family love how fast this system is and the graphics are wonderful. When purchasing this product the gentlemen where very helpful and nice. Thank you best buy!