Customer Ratings & Reviews

Only con is controller has been a bit on sensitive side meaning joystick hasn’t been great this will be my second time returning system just to get new controller don’t joystick malfunctioning (during gameplay moving on its own)

So far I'm loving the PS5. The slim model fits nice in my gaming area

My kids love it. So vibrant and clear. Nothing bad to say about it.

I haven’t even turned my PS4 on for months but figured I’d get caught up and get the PS5. Smooth operation and easy to set up. PlayStation for Life.

Absolutely great!!!! Best store in the whole state!!!

As expected of sony PS series. One of the best and most smooth running console I have ever seen.

i will never buy anything from best buy again.. This was supposed to be brand new but im pretty sure its refurbished. This thing has been giving me issues since i got it. It makes noise when being turned on, i thought it was normal until someone told me its not. I’ve only had it for 3 months. Don’t get me started on the controller. The controller does not work well with bluetooth. I have to constantly have it plugged in. I ended up buying 2 more controllers from bestbuy just to experience the same exact thing.. Like i should’ve just went on the actual playstation website

my wife love it IU just get it for her to the gym and it been working and sound awesome

Its exactly what I wanted. A PlayStation 5 console.

Having the latest in gaming technology with the PS5 is one thing that speaks for itself. But, the seemless process in the purchase and the curbside pick up was well worth the effort! Kudos!

It is easy to place an order through the Best Buy app. Super easy. The product had no defects. Everything was fine.

Great service. I order online and curb sude was fast and employee was friendly.

Love the PS5!!!!! Amazing quality works great shipping was quick

The PS5's impressive speed is a game-changer, enhancing overall gaming experience with swift loading times and seamless transitions. It's a testament to the console's powerful hardware and optimization.

Every time I go they have what I need and Great service !!!!

Got this Ps5 for Father’s Day for my Husband, he absolutely loved it. Can’t wait to upgrade for the Ps5 Slim.

The best Price is that don’t dude buy your ps 5 here

Always buying at BestBuy because of rewards and offers thru the BestBuy CC, and even if was a refurbished item Geek Team cleaned and restored like new !!!

The product itself is great. My issue lies with the lack of customer service when I came into the store. I walked right to what I needed, and needed assistance. I looked around and could not spot a SINGLE employee on the floor. So I went to the check in desk and asked if she could please have someone come and answer a question for me and told her where I would be. She got on a walkie and sent the message and I waited… and waited… and.. waited. 4 employees this time walked right by, avoiding eye contact. I understand if there is already a task they are assigned to or a department they are assigned to, but the very least they could do is ask if I’ve been helped, and if not, ensure I get the help I need. These are expensive products and I want to make sure I’m making the correct and educated decision. When I finally had help I had to personally ask a random employee who didn’t really seem interested in helping, but did anyway. It wasn’t the best experience and I will likely not purchase something like this again from this store. I’d rather go to a store where the customer service agents actually care about providing customer service.

A nice upgrade with some great features. I particularly enjoy feeling the resistance in the controller triggers when the character in the game I’m playing has to do something strenuous. Really immersive.