Customer Ratings & Reviews

The perfect gaming console! Couldn’t ask for more,10/10

I’ve been using the PlayStation 5 for a while now and it’s honestly been a great experience overall—easy 4.5/5. The performance is super smooth, load times are insanely fast, and games just look amazing. The controller is probably my favorite part—it actually feels different depending on what you’re playing, which is pretty cool. Only reason it’s not a full 5 stars is the storage fills up faster than you’d expect, and the console itself is kinda big. But if you’re into gaming, it’s definitely worth it.

The console a great. Able to pay games and stream on it. Like the variety of games and graphics. I’m not a daily gamer but it is a nice system.

Son loved it. the new controllers are awesome. easy to set up. great graphics. My son loves it. Sony products are the best.

Definitely a great console but make sure to keep it lying down. With a disc reader you do not want it standing up.

Very excellent store. The emplyees are very nice...

Playstation Beautiful graphics, good gameplay exclusive games play every day I can but you the life a grown up suck no more time playing time .

Buying the PlayStation 5 from Best Buy has been an amazing experience from start to finish. The ordering process was smooth, delivery was fast, and everything arrived in perfect condition. The PS5 itself is a huge upgrade. It’s incredibly fast, with almost no load times, and the graphics are stunning. The DualSense controller really stands out—it adds a level of immersion that makes gaming feel more real and engaging. Overall, the PlayStation 5 delivers next-level performance, and Best Buy made the entire purchase effortless. I highly recommend both the console and buying it through Best Buy.

Best gaming system out there by far!! I took the leap of faith and finally replaced my ps4 for the ps5 which I needed an upgrade.

The product is excellent, and the service was great. Thanks for everything. Everything is perfect—I highly recommend it (100 out of 10).

This was supposed to be a gift for our son but my hubby loves it way more. Great graphics

Great console really recommend great for a gift or just for yourself.

Works great, love it. Play it most days. Really enjoy it.

It works perfectly, great quality overall a great pick

Great product have had it for over 2 years works wonderfully

Great device. It is very versatile, with plenty of memory. It doesn't take up too much space and blends in with the room. Clear graphics and gaming experience.

When setting up unit for the first time, my kids where neutral at watching. the set up was very quick, and when turned on, it was like lightning had struck, WoW

Great Console graphics are great and fast and easy.

Good gameplay, runs games quickly, and has a good game catalog.

So the thing is we ordered this item as an “open box” clearance item. When we took it home it worked well but the disc drive had some issues. So for the item itself it’s really like 3 stars. BUT the five stars are for customer service. We returned the item on BLACK FRIDAY and the girl who helped us was super friendly and got us in and out of the store within minutes, even while having to troubleshoot a missing item number. Definitely restored faith in me that the in person retail experience is almost always worth it!