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Customer Ratings & Reviews

$439.99

Customer reviews

Rating 4.8 out of 5 stars with 4357 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Controller

    Rating 4.8 out of 5 stars

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Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers regard the PlayStation 5 Slim Console's graphics, performance, and ease of use as outstanding features, with many praising its improved size and good price. The console's reliability is also frequently highlighted. While some users mentioned concerns about the stand and occasional noise, the majority of feedback is overwhelmingly positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 200 Showing 3,981-4,000 of 4,357 reviews
  • Rated 1 out of 5 stars

    Not happy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this ps5 I opened it and it didn’t have the docking stand, went to Best Buy to address the issue and they said to call Sony.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    A

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t found my item. It was not delivered. I did contact customer service but they told me no refund and no replacement

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dont buy it from Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't buy it from Best Buy!! The game download code says that it was already used. Best Buy won't help with the matter!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Misleading info

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was damaged and listed as an excellent working condition item , Which was incorrect. Very disappointing

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible experience

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible experience. The ps5 didn't come with a remote. The return experience was equally as terrible

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    My package was stolen

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My package was stolen with video proof and I couldn’t get a replacement. I will never order from Best Buy again

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    System wouldn’t go past the screen with the PlayStation symbol on it!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ripped off

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received my bundle package, and the video game has already been downloaded

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Email said delivered but I didn't get it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not receive delivery of product. I checked outside my door for it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the best graphics and the game lags. Not a lot of multiplayer games

    No, I would not recommend this to a friend
  • Pros mentioned:
    Graphics, Size
    Cons mentioned:
    Overheating

    Rated 4 out of 5 stars

    Slim vs OG

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pro’s- s it’s more compact and saves space as compared to the OG ps5, it’s a cleaner look, the glossy looks better. Con’s - it is a noticeable difference louder than the OG ps5 maybe due to smaller fans? But I do hear it more, on the same game MLB 23. The heat it lets off is more than the OG ps5. If you have an OG ps5 don’t upgrade it’s not worth the extra expense. If you have a Digital only like I did, sure go for it but not that much better.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was returned because I didn't like the game I have been disappointed

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Missing Item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor shopping, missing item (missing the barcode for the game)

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad disc drive on PS5 in a week.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disc drive went out within a week and had to send it off.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ps5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not come in. Waiting for my refund that is taking forever

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Call Off Duty Game

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Download game Call off Duty wasn’t included on the ps5

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Frozen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It froze nonstop and was unusable. Complete junk ..

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ps5 Scam

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The game was not included. Best buy nor sony refund

    No, I would not recommend this to a friend
  • Pros mentioned:
    Size
    Cons mentioned:
    Availability

    Rated 5 out of 5 stars

    Awesome purchase!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am glad I waited for this new version as it is smaller compared to the previous one. Unfortunately, tried to buy it at Best Buy, paid for a brand new one but when went to pick it up it was unavailable and they tried to push me a open box one for the same price of a new one. Ended up getting it somewhere else. Btw....I am a Best Buy Rewards members.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Ps5

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have 3 CODS installed on my ps5 plus more games on there and i have never been able to install more than 2 cods and maybe 2/3 extra games without reaching max storage on my ps4 this is an amazing feeling! The graphics are top tier on this ps5… i am absolutely in love and would highly recommend!!!

    I would recommend this to a friend