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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 6407 reviews

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Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Controller

    Rating 4.8 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers are pleased with the PlayStation 5 Slim Console – Marvel's Spider-Man 2 Bundle's impressive graphics and smooth performance. Many appreciate the console's size and ease of use, along with the included game and its value for the price. While some noted minor issues with fan noise and the stand, the positive feedback on the visuals, performance, and overall gaming experience outweighs these concerns. The majority of users found the console to be a worthwhile purchase.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 294 Showing 5,861-5,880 of 6,407 reviews
  • Rated 1 out of 5 stars

    Very bad customer service that wastes people's tim

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    How do I submit a review when I have not received my order yet and there is bad customer service treatment? I do not advise anyone to buy, as they may lose money.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Crapped out

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working after 8 months. Won’t turn on. Completely dead. Surge protected and fan cooled….

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Misleading

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad purchase, Only down fall is when I came in for a regular ps4 they had in stock on website They said they had slim only….. I got upsold which was unnecessary ……

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst PlayStation 5 ever no wasted my hard earned

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was bad I’m having problems with my game it’s lagging controller was scratched when I got it had to wait a day to play my game cause busy didn’t have my stuff on time

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DISAPPOINTED

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE CODE IS MISSING! THE CORD TO CONNECT TO THE TV IS MISSING!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No Game included

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered Open Box Excellent Spider-man edition. Spider-man Code had already been redeemed as well as box was missing cords. Was not refunded for the game.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Selling old floor models

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PlayStation quits apps mid game :( I took the first one back and the second one I received is still having issues with it :(

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    BROKE AFTER A MONTH

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ONLY HAD FOR A MONTH 1/2 AND ITS NOT TURNING ON AT ALL!! The box was all damaged when i bought it and now this!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Rubbish

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The game don’t game like how it’s supposed to. I really want a refund ! I can’t understand why this game even costs as much as it does! This is my review !

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    terrible review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had an absolute horrible experience. On December 20th i ordered a Play station 5 for $535 and did not receive the product and they denied my refund.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t do it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I order a PlayStation 5 and it was sat at my front door of my apartment complex when I came home it was gone Best Buy told me they can not refund me

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Order cancelled night before delivery

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got agent assist yo create order with delivery in a week or so. Order got cancelled day before delivery. Very frustrated

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Tuckerbaby

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best game system. Was great Birthday gift. Reach over half century enjoy every bit of it. Keep your Mind going.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    extremely mad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my package was stolen and best buy toldme they wasn't replacing or refunded my money. ill never shop best buy online anymore

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not my purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Someone used my acct to make purchases. I have no idea who so i cant really say bright things of something i dont own.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No spiderman 2 code in the box

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Spider Man 2 voucher was not in the box. And customer service was unhelpful.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product stopped working after one month and they don’t want to return it or exchange it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible customer service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never got delivered and my refund process was only supposed to take 5-7 days. Well, its been 8 days now. Ridiculous

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor shipping

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Package was shipped in the box as is. Box was fully exposed showing its a PS5. Surprised it wasn't stolen.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never buy from here

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never buy from here there will be missing pieces and they will say oh well and take the next customer

    No, I would not recommend this to a friend