Customer Ratings & Reviews

It works and I'd like it to stay that way. Where's my $400 gift card?

Not too different than ps4 thought graphics would be better. Not worth the money.

My overall experience wasn’t too pleasant. I had to wait for approval at time of pickup confusion about my card when everything matched. Only to wake up on Christmas to my son telling me his game’s redemption code isn’t inside the box as it was suppose to be and BestBuy can’t assist, I have to contact PlayStation.

Good system, games are not that much better than ps4.

I didn't get the Slider-man 2 game with my system.

It was ok because it was stolen but it was recover

Good customer service with professional knowledge sales

The product was great but the delivery was not smooth

Somewhat obvious my own fault but not. I bought used from BB. I thought I would get a bundle, but since the game was "Downloadable" the person who returned kept for free, and I didnt have the game physical or digital. BB didnt mention and I didnt ask. Wasn't happy.

This was sold as an excellent condition open box with the game. However, the game code was previously activated and BB just threw back in the box. I went to the store who sent be to BB main phone support. They sent me to Sony who has had the case for 21 days without resolution. BB support just informed me there is nothing they can do, so I have to deal only with Sony. So much for a Christmas gift.

The ps4 I received was in very bad shape and dirty. I was surprised that Best Buy can sell a product with this such bad conditions

It’s ok. I really need to grow up and stop playing video games.

Expensive not good quality very light I prefer the limited

My son is 8 and I think he’s going to be overly excited!

I switched over from thr Xbox Series X which is whisper quiet but has a loud controller, the PS5 Slim fan is annoyingly loud but the controller is quiet. Might switch back to Xbox tbh.

I like the ps5 slim but I also don’t I have a headset that I used to always play with but there is no USB ports in the front just the back so everytime I try to use it it disconnects in about 3 minutes due to heat also no browser

Bad customer service and the ps5 supposed to come with the spidermen 2 but we received the box without the code and there is no emails to redeem the code,I asked best buy customer service to get a code or to return and the best buy is trying to give me half tha I paid,I paid over $400 and they want to give me back $280,so I didn't recommended to anyone to buy from best buy.go to somewhere else or Amazon.

I brought the ps5 spiderman bundle for my 7 year old son for Christmas and when he opened it he was so excited he started to cry. When i went to put the redeem code in, it didn't work and when i called customer service they said i had to bring the system back to the store... how could i tell my little man that he had to wait to after Christmas before he could play the game, so of course i had to pay 70 bucks and buy it from the playstation store. Such a waste of money when you guys should be able to give me another code when i called the store or even better have the correct codes in the box. This was very frustrating transaction. I mean it all most ruined my christmas.

This item came in damaged, one of the shell was damaged, the game that came with it and advertised on the listing didn't work, the HMDI cable wasn't the original one either, yet, Best Buy advertised it as in "OPEN BOX - EXCELLENT CONDITION". I contacted Best Buy Customer Service and I got sent to 3 different people, no one wanted to help, kept telling me to go deal with it at a store when I bough this online. Long story short, I called a store and they said return it and buy a new one and forget trying to save money on an "Open Box". Never thought I'd give this a bad review.

I bought it as open box excellent from best buy online store. It was not in its original box. The cargo arrived, I opened the box and it was packed badly. The covers came off and one of them was broken. I said it wasn't that important and put it on TV. It didn't work. I took the product to the Best Buy store and returned it. I had to pay more and get a new one. Store employees were attentive, thank you. I think selling a terrible product that doesn't work as excellent is fraud. I want Best Buy to resolve my grievance, otherwise I will not shop again and I will warn my friends not to shop.