Customer Ratings & Reviews

This was delivered and box was not taped out either end and looked as though it had been opened and gone through. I wasn’t happy about that case the stuff dropped out of bottom when it was picked up.

Power stop coming on and HDMI port stop working within less then a year. Sent it in to be fixed and they sent it back unfixed.

So after purchasing, they never sent the included game and then made me wait an additional week for them to send me a Best Buy gift card for the game that was supposed to come with the console. It’s not even enough to cover the entire purchase. So now my son has to wait an additional 2 weeks for the game to ship when they could’ve just sent him the game !!!!

i will never buy from best buy again i ordered a 86 in TV and was gonna pick it up curbside on the 17th and before i left home i checked my bestbuy app and my TV was not on there for pick up so i contacted bestbuy and they said the tv was cancelled on the 14th bujt not before he said that there was no more 86 in at the store even tho i got a email telling me i had till the end of the 17th,best buy screwed up and now i have a playstation 5 and no TV for my kids christmas,BEST BUY will sell you something and then lie and say it was cancelled so they can sell it to someone else if need be overall BESTBUY SUCKS

Advertised as spiderman 2 bundle,but no code inside. Went to store and told, "that's just how best buy does it". The open box should just be sold as a stand alone PS5,not the game bundle.

I'm a bit upset about this purchase. I thought all or most of the games I got for my PS4 would be able to transfer to this console. Now I have to pay again for games I've already paid for. LAME!!!

Worst revision of the ps5 yet from the cheap flimsy panels and the cheap plastic stands, The detachable hard drive is a joke having to reset the whole system just for the ps5 to recognize the hard drive and then you have to initialize it just for it to work, I also disagree with the price hike because the ps5 slim isn’t worth $450 , Just Sony being greedy as usual. I will stick with my Xbox Series X and Nintendo Switch Oled way better value and much better games. I honestly hope the ps5 slim fails because it’s going to come back and bite Sony in the butt. Just watch and see.

Its just Not what i expected from sony in my opinion

Purchased an open box PS5 Spider-Man bundle for $20 less because they didn’t have any brand new ones but whoever returned it kept the free download. Had to spend $70 more to buy the game and neither Best Buy nor PlayStation could do anything about it.

Horrible experience. Exactly one day after the manufacturer warranty expired, the liquid metal leaked onto the motherboard, completely rendering the device unrepairable. Despite marketed as placable upright, I was told to have it laying down for liquid metal not to leak on the motherboard. A clear functional limitation that customers are not made aware of at purchase. A total waste of money. Further, the controllers are also not as durable as earlier models.

Did NOT come with Spiderman game, was NOT in excellent condition, contacted customer service would not do anything but offer return.

There's not much to say. Bought it as a gift for Christmas i think store should wait until after the holidays to ask for review on something that hasn't even been open.

The system would heat up most of the time for the simplest tasks. Get the original Ps5

I had this console 1 week and then it stopped turning on. No beep, no nothing. I opted for a refund rather than a replacement because I was so disappointed in the lack of quality control. This isn't the first Sony product I've had that turned out to be a lemon. Thankfully Best Buy's customer service made it easy to get my money back.

Mid but but, as i expected and customer service just took too long and didnt even have it ready for me i had go to store and and ask them if its ready.

Will never buy a open box again PlayStation again it was locked when I first received it

The PlayStation works great. THE REMOTE CONTROL BROKE AFTER 2 Months of USE!!! NOT HAPPY.

I am not unhappy with the console overall, but the fact Sony forces developers to censor the games that will be on their platform, I was very interested in Stellar Blade and I am very unhappy with the release day patch censoring outfits. I am sure this behavior will continue. I want to play the games the developers want to release not the modified version sony will allow on their platform.

While set up was problem free, game play crashed every single time. Most screens wouldn’t load. Pixel glitches. 6.5 hours troubleshooting only to find it was fatal hardware error. Unfortunately this ruined Christmas Day. Advice is - stress test the heck out of your device before expected use. Thankful for BB’s return policy. That was hassle free!

Like the title says. I dont really need a Playstation. I have a High End PC where I do all of my gaming. Sadly this game isn’t on that so I had to get a whole new console again. The first PS5 I had I bought it for the same reason. To play Miles Morales. I ended up selling that console. Will probably do the same with this one once I beat the game a couple times. I hope one day exclusives stop and companies let you play their games on any platform.