Customer Ratings & Reviews

It arrived broken, doesn’t turn on at all, even when trying with different cables and outlets. BestBuy refuse to replace. Don’t buy!

First it's not the PS5's fault. My husband just decided he didn't want it. I'm sure it's a fun system. At least there Hopefully, was some kids who might not have gotten it, if we had not cancelled it. A Christmas win for someone.

Good job ups and usps for losing this package. Transferred over to usps from ups and was supposed to get it during the 1st week of April but it has been lost and have been waiting patiently over a month now

Had for a few months now and barely use it, mostly just gathers dust. There are barely any new interesting games mostly just remakes out. Very disappointed in it.

I did not receive my package customer service was rude. Unreliable did not help me and now I have to wait on my bank. I filed a police report and they told me that they will not issue me a refund because that is their policy.

Never pay for fastest shipping because a few hours after you pay, they send you an email that the product delayed and your money goes down the garbage

I never got my package or my money back so I wouldn’t know. Terrible customer service from Best Buy!!! I’ll never buy anything else there they took my money and did not care that I never got my package delivered!!!

Awful. 2 months in and it died. White light of death. 2 days outside of the return window and Best Buy told me to pound sand basically. Asked to speak with a manager. They told me it wouldn’t help.

I bought an open box item. The game and stands were not included. I spent hours talking to support. They told me to visit store. Stire said i had to pay more for a console with game. I cant believe this.

We’ll do to high demand y’all we’re out of stock and so order one , on the day of picking up the item y’all canceled the order and my grandson didn’t have a Christmas present so I was disappointed.

How do I submit a review when I have not received my order yet and there is bad customer service treatment? I do not advise anyone to buy, as they may lose money.

Not bad purchase, Only down fall is when I came in for a regular ps4 they had in stock on website They said they had slim only….. I got upsold which was unnecessary ……

Stopped working after 8 months. Won’t turn on. Completely dead. Surge protected and fan cooled….

I was bad I’m having problems with my game it’s lagging controller was scratched when I got it had to wait a day to play my game cause busy didn’t have my stuff on time

THE CODE IS MISSING! THE CORD TO CONNECT TO THE TV IS MISSING!

Ordered Open Box Excellent Spider-man edition. Spider-man Code had already been redeemed as well as box was missing cords. Was not refunded for the game.

The game don’t game like how it’s supposed to. I really want a refund ! I can’t understand why this game even costs as much as it does! This is my review !

PlayStation quits apps mid game :( I took the first one back and the second one I received is still having issues with it :(

had an absolute horrible experience. On December 20th i ordered a Play station 5 for $535 and did not receive the product and they denied my refund.

ONLY HAD FOR A MONTH 1/2 AND ITS NOT TURNING ON AT ALL!! The box was all damaged when i bought it and now this!!