Customer Ratings & Reviews

Never got my system it was delivered to the wrong place & when contacted customer service I was told I would get a replacement that never happened then I was told I would get a refund 3 weeks later got told to contact local authorities & I wasn’t getting any of my money back worst experience ever

Can’t review what you don’t buy. I called to inform you guys that someone has stole my information and you still process the package for them. So if I could give you’ll a zero rate I would. I call in a timely frame from the purchase but you guy still refuse to stop the package from being delivered.

Very disappointing experience. Ordered item to be shipped and the day it was out for delivery I was told it would not be delivered and was offered no options for fulfillment. Total waste of time. Disappointed in Best Buy not the product

Hello, I am very disappointed because I bought the package that included the Spiderman game. I bought it to give to my son. And the product arrived incomplete. The Spiderman card did not come. How can I get the Spiderman game sent to me?

I am very unhappy with purchase the game voucher that came in bundle does not work and after much time in chats and waiting on phone was told Best Buy is not responsible and PlayStation support is to overcrowded to speak to anyone

I went to setup the PS5 for my son and the code I scratched off tonight shows already redeemed and BestBuy tells me to contact Playstation and Playstation tells me the same to contact the retailers. Very upset kid.

Not happy…I paid for this bundle and the code for the Spider-Man game peeled off so it was not usable. Getting ahold of Sony is impossible. I want the game I paid for!!!

Misleading product description. Game was not included and also a cord was missing. Super disappointed as this was a gift for someone. Will not buy from Best Buy again.

Spent an extra hundred for disc drive that didn’t work. Bought as gift and they threw away box can’t return. Wouldn’t recommend.

The console is Great but the Controller is going out the buttons are sticking, the D pad is Sticking also the bumpers.

Never recieved item. I ordered it online and never got it. Bad customer service.

Absolutely horrible customer service. Not the store employees but so called customer servove

The PS5 never included Spiderman 2 like it says in the description.

Won't turn on. The controller lights up but the PlayStation won't turn on at all.

Did not come with the spider man download and people refused to help me.

Didn’t come with the Spider-Man code and had a missing controller

You did not send me anything with the ps5 only the console