Customer Ratings & Reviews

Exactly what I expected! Great graphics and much quicker.

Great product have had it for over 2 years works wonderfully

The PlayStation 5 is everything you want in a gaming console. Awesome graphics!. It is reliable, smooth performance in 4K. It’s a great option for any gamer.

Wish there was a USB type-A on the front, but thats the only functionality issue I have with the hardware. As far as software, I'm not a fan of the menu. The GUI is a bit of a mess. the rows are not intuitive and its cumbersome to get to the things you want to get to. The PS3 had the best GUI and each generation seems to be getting worse. I also noticed how poorly integrated headphone volume is integrated. I was co-oping Bloodborne with a friend and had earbuds plugged into the controller. it is constant work trying to get the game volume and party volume balanced. I would have to manually change the game volume so it doesnt overpower the voice chat. Also, on PS4, if I was playing bloodborne and used the spotify app, the game music would automatically mute (a nice detail!). However, this feature appears to be lost on PS5 or perhaps it only works with certain PS5 games. The performance is obviously leagues ahead of the PS4 so no issues with running games. Its also easy to transfer saves from a PS4 to a PS5 with just a flashdrive. Overall, The UI and functionality is worse than the PS4, but performance is obviously leagues ahead, and I like the controller more.

Hands down best PS ever. I've own every level. PS1 to PS5 Pro. The leaps and bounds in game play and graphics is amazing. Best on large screen, 95inch or bigger.

Great gaming console. Enjoyed using it every day. Love the graphics and slim design of the console

Best best best best kids love it have fun enjoy love it

Love it. It run smooth. It have a lot of storage and performance is stable.

I got mine a couple months ago, and I absolutely love it. I went from playing on a PlayStation 3 to the 5, so it took a little to get used to (not very long, but still). It runs very smoothly, pretty much no lag time, and the graphics are amazing in 4k. Very happy I decided to purchase it.

I am extremely happy with my experience in purchasing the PS5 from Best Buy. At first I decided to go with an out of the box, excellent condition, for whatever reason it would not load games - when I brought it in the staff was so quick to respond and made the exchange for a new system so easy. The new PS5 works beautifully and I have had no issues since the exchange.

As a long time PlayStation fan, this console is fantastic. It is truly a great successor to the PlayStation 4. Great graphics and game selection!

Great console really recommend great for a gift or just for yourself.

Good gameplay, runs games quickly, and has a good game catalog.

I have always bought new systems this was my first time buying a refurbished one I have to say not a bad purchase came with almost everything as stated only thing missing was the clear plastic stand it comes with. But that was not a problem it works Perfectly. Very Happy with this purchase I will now consider refurbished when comes to buying now. Thank you Best Buy

Excellent.es completely to my functional liking and the on-screen resolution is very good and good processor.

Works well no complaints. Fast pick up. Loved the sale price. Wish it was all digital for that price but hey it still gets the job done

Amazing system and I enjoy it every single day....

Easy and very nice gameing device my daughter like it

I purchased this PS5 before Thanksgiving 2024 at the regular price using my Best Buy credit card. I knew they would have upcoming sales and I could get a price adjustment without having to deal with the Black Friday shopping. After the price dropped, I was able to easily go on the app and request the sale price. My credit card was quickly reimbursed the difference and I didn’t even have to go into the store. My son loves his PS5 and plays it daily and I loved the convenience and great deal Best Buy provided for my Christmas shopping.

I really love it. Graphics are so good. Set up and transfer was easy.the only thing i dislike, is the size. But, i can work with it.