Customer Ratings & Reviews

When I arrived, I wasn’t so sure where to go to purchase the console & was looking at the general gaming area. I did have to find someone to help & someone did right away. Customer service was great & condition of the console box was in perfect condition. I had a ps4 for years & thought that was already neat, however, I really did need an upgrade. Of course Sony didn’t disappoint. The ps5 is so nice & have been having a great time playing games & streaming. Definitely an awesome investment.

Excellent! Sony PlayStation is a great brand. Great slim look,more storage, great performance, it feels awesome. Overall you will have a great experience.

I’m impressed with the console. I bought this for my girl and it runs great. Wish there was a bit more storage for it though.

Works great. Fast and great picture. Doesn't over heat.

Great system! Great Graphics! Easy to control and play. Hours and Hours of fun

I would definitely recommend this gaming console to anyone it is very useful and my boyfriend and I both enjoy playing it.

The PlayStation 5 has been a great upgrade for me. It’s fast, the graphics look amazing, and games load almost instantly. The new controller feels really good in the hands, and the haptic feedback makes gameplay more immersive without feeling like a gimmick. The console is a bit large, but it runs quietly and performs really well. Overall, it’s a powerful system that delivers exactly what I expected.

Great!! Love it so much. Easy to set up and is so quiet when running for a long time.

Good to start with but the lack of storage pace is ridiculous, and there are so many over heating issues that come along with it.

My husband loved it! I’ve been wanting to purchase this for about 5 years and I finally bit the bullet. Best purchase evet and especially since he became sick and had to recover for 3 months it was perfect timing as well! Thanks Best Buy!!

Absolutely love my new ps5, works immaculately and smoother than my ps4 pro. Definitely can say I see the major difference.

Awesome machine. This is just want was requested and works great.

Amazing fast and seamless offer process via app on mobile. Ordered a ps5 for pickup with no issues. Best Buy has always been great for my tech purchases.

This is the first PlayStation I’ve ever bought and owned brand new. I was always an Xbox guy, but the Ps5 is not bad. A lot of great games, a lot of friends on this system, and the online play is phenomenal. Great graphics and sleek system.

My husband is fascinated with his new PlayStation✅✅

Overall this is a good purchase. I like it the graphics no complain with speed

So far I am LOVING my PS5, I had come into Best Buy just to take a look at them and walked out with one in hand as a little birthday present to myself. I have downloaded lots of games and have even played some co op games with friends who are also enjoying it!

The PlayStation 5 is probably one of the best console’s I’ve had my hands on it has smooth gameplay and countless new features like duel sense which is my favorite feature and overall would recommend to anyone it’s fun and a step above the ps4.

The delivery of the Play Station was relatively smooth. The person making the delivery initially neglected to include a photo of merchandise or packages dropped off on our covered porch upon sending to us the alert via text message. This caused a bit of confusion as we reside in an attached townhome community with 70 townhomes making up the pocket neighborhood. From the outside, all townhomes look the exact same. Simply, phoned the number we reviewed a text from and verified which townhouse the items curried were left, and what/where they were shipped from. A photo, and our call was texted to us. Relief, that we would not have to inquire with an adjoining neighbor about our packages ensued over us.

Works great with the upgrades. I have a PlayStation four also but the five is much more better.