Customer Ratings & Reviews

it just takes my boyfriends attention away from me i just get super jealous

It worked great for one month, and now it shuts off after three minutes, saying it's too hot.It impossible to get any assistance

This is a poor excuse for a "slim" model. The shape is just as bad as the original.

What can i say… its a console. Got it to play exclusive titles with my console friends. Pcmr

If this was me it was probably great,but someone stole my credit card number and name to buy this,,and it was curside pickup Apparently no one checks id

Package came massively damaged. Not very happy with it. Not sure if it even works

It was good but little expensive. Originally I bought another console but it was the box really damaged and they gave this one but it was more expensive so kind of disappointed

One month after factory warranty expired the PS5 shut down after 15 minutes of play time and never came back to life. They don’t make them like they used to! I’ve been with Sony since the beginning. I think it’s time to take a break.

I wish the system came with a game but other then that its cool

Wonderful purchase! Glad I went to Best Buy great price!!

My PS5 is very loud and I’ve had it since the end of February of this year! For the price of what it cost it shouldn’t be running slow or sounding like a PS4.

Not even a week in this PS5 randomly shuts off. Best Buy won’t help me return it. Not even my fault - ridiculous.

Didn’t wanna give me a refund after it barely just be a month

Will never buy another product from Best Buy again

I bought this item open box. I have had it for about two weeks.And the controller is already rattling when it vibrates. The website makes it nearly impossible to find how I can get support for just the controller. The only options it gives to return everything to the store or to ship everything back.

Not sure where it is didn’t receive it. Said my roadie driver was on the way and that it was delivered. Not sure if it was the right address. I want some compensation a new game or money back. A coupon at least

Terrible for travel and a shortage in the power cord. The side pieces are impossible to fix once they fall off

I ordered for pickup, was told it would be ready in 45 min at the store, came back for it a bit later and it had sold out. This was December 24th, so imagine the ordeal. Even after I had already paid and was confirmed product. At this point I’ll order from other stores from here on out. Horrible service

PS5 mic not working at all! I exchanged a week later for ANOTHER BRAND NEW ps5 same issue with the mic not working. cant communicate on call of duty or party chat. stay away from the Slim digital version. Two have not worked for me. Going to exchange this today for the disk version and hopefully that helps if not returning it and sticking with PS4. sony needs a class action lawsuit

Brought it and didn’t come with power cord couldn’t even play the system !