Customer Ratings & Reviews

Had a ps4 which was going out. Replaced it with the ps5 but mainly use it for streaming. Constantly loses connection. Initially just used Wi-Fi but after too many connection issues I switched to a network connection. Still frequently lose connection. BTW I have a dedicated fiber optic service so I’m not sharing.

Bought this for my grandson. He plays all his games with friends. Love it

Love Sony and Love PlayStation. No complaints here. But the price could be better or better bundles.

Customer Service was Spectacular, got handled well.

It may be an oversight on my part but this is a digital PlayStation all games must be bought on line.

Great item, good price, better service. Employees were very helpful and insightful!

So I'm pretty disappointed with how cheap sony has gotten with there ps5s from release to now. 3 weeks in and the fan stopped working and its overheating

Pretty Good console overall. Controller durability is questionable though. I don't recommend dropping it.

Wish I went with the disc version, as digital games are very expensive.

Should’ve never gotten from Best Buy ps5 came messed up tried fix multiple times nothing works not sure if it’s Best Buy or Sonys fault id give a worse review if it hadn’t been Sonys fault

I bought my son one and then bought me one to spend time with him

Great purchase, my son is beyond happy. Transferring data was smooth from his ps4 to the ps5 game system.

Good customer service everything works well, was in and out of the store in a timely manner .

Everything was great from the start of me, ordering to me, picking up guys in the store special things

I bought this PlayStation 5 as a Christmas gift for my partner and went with an open-box option, honestly not knowing exactly what to expect. I’m happy to say it exceeded my expectations. The console arrived in great condition — clean, well-packed, and clearly taken care of. It was obvious right away that this wasn’t a “beat up” return. Everything we needed was included, and setup was quick and painless. Performance has been flawless. The PS5 runs quietly, loads games fast, and the graphics are amazing. Even during long gaming sessions, there have been no issues with overheating or lag. The controller feels great, and the adaptive triggers and haptic feedback really do make a difference. What I appreciated most was the value. Choosing open-box saved money without sacrificing quality, and it still felt like gifting something special. Watching his reaction on Christmas morning confirmed I made the right choice. If you’re on the fence about an open-box PS5, don’t be. As long as it’s from a trusted seller, it can be a great way to get a top-tier console at a better price. I’d absolutely purchase open-box again.

Product been working great & I really like the slim style of the PS5, much easier to travel with!

There are great titles available for this system, and It doesn't take up a lot of space.

Great product. Prefer Xbox over PlayStation. Very fast console.

Even though I bought this item for my husband as a brand new item , it over heats , shuts down from time to time

Very thin and sophisticated device, I would really love it!