Customer Ratings & Reviews

Bought it to be able to play with my friends that no longer play now is just a $500 paperweight

I purchased this item but I never got it & they refused to reimburse me or help in any kind of way to fix this issue

The worst experience ever, they got my address wrong “delivered the package” to an unknown address and didn’t give my money back or sent a new package.

It was good but little expensive. Originally I bought another console but it was the box really damaged and they gave this one but it was more expensive so kind of disappointed

The PS5 Digital Edition is absolutely incredible. The performance is super fast, the graphics are stunning, and games load almost instantly. The controller’s haptic feedback makes every game feel more realistic. Even without discs, the digital library is smooth and easy to manage. The console is sleek, quiet, and perfect for modern gaming. Totally worth every penny! : )

I bought the PS5 brand new online Best Buy but game stopped working on me less than 30 days later. Very disappointing.

My PS5 is very loud and I’ve had it since the end of February of this year! For the price of what it cost it shouldn’t be running slow or sounding like a PS4.

Terrible for travel and a shortage in the power cord. The side pieces are impossible to fix once they fall off

Was delivered to the wrong house and when contacted Best Buy refused to resend or refund me for it.

I ordered for pickup, was told it would be ready in 45 min at the store, came back for it a bit later and it had sold out. This was December 24th, so imagine the ordeal. Even after I had already paid and was confirmed product. At this point I’ll order from other stores from here on out. Horrible service

If this was me it was probably great,but someone stole my credit card number and name to buy this,,and it was curside pickup Apparently no one checks id

I bought this item open box. I have had it for about two weeks.And the controller is already rattling when it vibrates. The website makes it nearly impossible to find how I can get support for just the controller. The only options it gives to return everything to the store or to ship everything back.

PS5 mic not working at all! I exchanged a week later for ANOTHER BRAND NEW ps5 same issue with the mic not working. cant communicate on call of duty or party chat. stay away from the Slim digital version. Two have not worked for me. Going to exchange this today for the disk version and hopefully that helps if not returning it and sticking with PS4. sony needs a class action lawsuit

One month after factory warranty expired the PS5 shut down after 15 minutes of play time and never came back to life. They don’t make them like they used to! I’ve been with Sony since the beginning. I think it’s time to take a break.

Little worned than described did not give the new effect panel was off not new as described

I would give a review on the product but I've been waiting on it to arrive for over 2 weeks now.

Someone at the store stole the stand to the gaming console and the charger to the joy stick. Be careful selecting in store pick up at this location.

Not sure where it is didn’t receive it. Said my roadie driver was on the way and that it was delivered. Not sure if it was the right address. I want some compensation a new game or money back. A coupon at least

Long story short. I will never purchase from best buy again.

Brought it and didn’t come with power cord couldn’t even play the system !