Customer Ratings & Reviews

I have been wanting a PS5 for a long time and so glad I finally got it. The slim is perfect for storage. The graphics that the PS5 is too notch!

couldn’t be happier with my PlayStation 5 purchase from Best Buy. The ordering process was super easy, and they kept me updated every step of the way. The delivery was fast—way quicker than I expected—and the PS5 arrived in perfect condition with secure packaging. The box had no damage at all, and everything inside was brand new and sealed. Best Buy even sent tracking updates so I knew exactly when it was coming, and the delivery driver handled it with care. Plugged it in the same day and it’s been flawless ever since. Overall, an amazing experience—excellent service, great communication, and a perfect delivery. Highly recommend ordering from Best Buy if you’re getting a PS5!

The PlayStation 5 Digital Edition is an absolute powerhouse and a bold step into the future of gaming. From the moment you turn it on, it’s clear that Sony designed this console to deliver speed, immersion, and visual brilliance at every level. The standout feature is performance. Thanks to its ultra-fast SSD, load times are almost nonexistent. Games boot up in seconds, fast travel is nearly instant, and the entire experience feels seamless.

I upgraded to a PS5 from a PS4. Best choice ever! I was having serious storage issues with my PS4, and newer games were coming out that i couldnt play on my PS4. I have downloaded several games that are fairly large, and i still have so much storage left over. The speed difference of the 5 compared to the 4 is insane. The 5 is also super quiet, and doesnt sound like an airplane; nor does it overheat like my 4. Upgrading was the best choice i've made!

I love my PS5! The graphics look amazing and games load super fast. The controller is the best part because it makes everything feel more real when you play. The only thing I don’t like is how big the console is and that the storage fills up quickly. Other than that, it’s been awesome to use.

I wasn’t sure what to expect, but this product completely blew me away! From the sleek design to its outstanding performance, every detail was thoughtfully crafted. It’s rare to find something that not only meets but exceeds expectations. The quality is top-notch, and it feels like it was made to last. I’ve recommended it to friends and family, and they all love it just as much. If you’re on the fence, take the plunge—you won’t regret it! This has quickly become one of my favorite purchases ever.

I’ve had this PlayStation 5 Slim now for approximately a month and I’m very satisfied with the quality overall. I’ve never owned a PlayStation in my life and for the past couple years, I’ve been very curious to try one out (I’ve always had Xbox and Nintendo). This is technically my second PlayStation I purchased, the first one I bought from Best Buy back in December 2023 and unfortunately it had technical issues so I had to get another one. Normally, with this being my first experience with a product, I would just give up if something broke on me that quick. I know however, that PlayStation has a great ecosystem of video games and I didn’t want one bad system experience to deter me from enjoying PlayStation altogether. So far this PlayStation I have is holding up great and I’m very happy about that. The first thing I noticed after getting everything set up was how amazing the dual sense controller is. When you’ve been playing on an Xbox controller since 2003 for the most part, it’s quite the experience going to something different like a PlayStation controller, especially with all the features like haptic feedback and adaptive triggers. That in itself is almost worth buying a PlayStation because of how a lot of games take advantage of these features. Additionally, once you get the system set up, you HAVE TO PLAY Astros Playroom that comes included with the PlayStation. This game will help familiarize you with your new system and the controller and all it’s features. In my opinion, this is a gold mine for PlayStation and I hope to see they do more with Astros Playroom in the future. I also recommend at the very least getting external/additional storage as games now are getting quite large and you really only get approximately 800 GB after all the updates out of the box. Getting an additional controller and a charging station is also essential. The battery life on these controllers are not the worst but also not as good as Xbox controllers with batteries from what I’ve noticed and it’s always good having an extra one on standby so you never have to take a break from gaming if your controller needs to charge. The official PlayStation charging stations are relatively inexpensive and it’s something you should get if you plan to use your PlayStation for any meaningful amount of time. You will also want to subscribe to PlayStation online service (PS+) if you plan to play any games online or record anything. There’s different tiers depending on what you need for your subscription, but a my opinion, it’s essential if you want to get the full experience out of your PlayStation.

The PlayStation 5 is a game-changer! The graphics are stunning, with super-fast load times thanks to the SSD. Games run smoothly at 4K, and the DualSense controller adds an entirely new level of immersion with its adaptive triggers and haptic feedback. The UI is sleek and easy to navigate, and backward compatibility with PS4 games is a great bonus. The only downside is that it's still a bit hard to find in stock, but if you can get one, it’s absolutely worth it. Highly recommend!

PS5 ain’t just a console - it’s a beast. Every click, every frame, pure power. Feels like the future in your hands. Fast loads, insane graphics, and that DualSense? Straight magic. This is what gaming should feel like

I've had the PlayStation 5 (PS5) for several months now, and it has truly redefined my gaming experience. Here’s why I believe the PS5 is an outstanding console: **Pros:** 1. **Incredible Performance**: The PS5’s custom AMD Ryzen Zen 2 processor and RDNA 2-based GPU deliver lightning-fast performance and stunning graphics. Games run smoothly at 4K resolution with high frame rates, providing an immersive and visually spectacular gaming experience. 2. **DualSense Controller**: The new DualSense controller is a game-changer. The haptic feedback and adaptive triggers offer a level of immersion that I’ve never experienced before. Feeling the tension of a bowstring or the rumble of different terrains in my hands adds a new dimension to gameplay. 3. **Lightning-Fast Load Times**: Thanks to the ultra-fast SSD, load times are virtually non-existent. This means more time playing and less time waiting, which enhances the overall gaming experience significantly. 4. **Backward Compatibility**: The PS5’s backward compatibility with most PS4 games is a huge plus. I’ve been able to enjoy my existing library of PS4 titles with improved performance and graphics, making the transition to the new console seamless. 5. **Stunning Design**: The sleek, futuristic design of the PS5 makes it a striking centerpiece in my entertainment setup. It’s not just a gaming console; it’s a statement piece. 6. **Exclusive Titles**: Sony’s lineup of exclusive games, such as "Demon’s Souls," "Ratchet & Clank: Rift Apart," and "Spider-Man: Miles Morales," showcases the full potential of the PS5. These games are visually stunning and take full advantage of the new hardware capabilities. 7. **User Interface**: The redesigned user interface is intuitive and user-friendly. The new features, such as the Control Center and Activities, make it easy to jump into games, track progress, and stay connected with friends. 8. **3D Audio**: The Tempest 3D AudioTech provides an immersive audio experience, especially when using compatible headsets. The spatial sound adds depth and realism to the gaming environment, making every sound more impactful. **Cons:** 1. **Size**: The PS5 is quite large, which might be an issue for some setups. It requires a significant amount of space, so planning your setup accordingly is essential. 2. **Storage Space**: The internal storage, while fast, is somewhat limited at around 825GB. With the size of modern games, this can fill up quickly. However, Sony has enabled support for additional storage options, which alleviates this concern. 3. **Availability**: Due to high demand, the PS5 has been challenging to find in stock. This is more of a temporary issue, but it has been frustrating for many potential buyers. 4. **Price**: The PS5 is priced at a premium, which might be a consideration for some. However, the performance and features it offers justify the cost for many gamers. Overall, the PlayStation 5 is a phenomenal console that delivers on all fronts. Its incredible performance, innovative DualSense controller, and impressive game library make it a must-have for any gaming enthusiast. Despite a few minor drawbacks, the PS5 sets a new standard for next-generation gaming. If you can get your hands on one, it’s an investment that will provide countless hours of entertainment and an unparalleled gaming experience.

Amazing Xmas gift for my partner! We both love playing video games and it has been a great experience, with the great quality and awesome controller!

The console was worth the money.Better graphics,loaded into games faster, overall the console was a step up from the playstation 4 that was worth it.

PS5 Review Fast, powerful, amazing graphics! Smooth gameplay, stunning visuals!

My son is so happy with his upgrade. The graphics look amazing, loading speed is fast, and no more crashing like his old playstation.

great performance you still get fast load times, smooth 4K graphics, fits better in entertainment center lighter easy to move around

The purchase process was simple and easy and was ready for store pick up the same day. Walked in there was a line of about 6 people waiting for their pick-ups. Only took about 5 mins to get to the counter, the associate scanned my email and brought out the PS5 quickly. I asked for a bag he claimed they didn't have one so I explained my son was in the car and this was his Christmas present so he went out of his way to get 2 bags and successfully cover it. That meant alot to me what great service. 5 stars great experience at this knoxville location.

Purchased this as a birthday gift for my son. He's completely immersed with his PS5. The graphics, options, and all enhancements overall definitely set this console apart! So far, the console is operating smoothly. I've read about overheating issues but even with as much as my son uses it, there's been no issues with this ps5.

. The PlayStation 5 has been an absolute joy to own. The game selection is fantastic, with titles like God of War and Spider-Man that truly make the most of the console's power. It runs smoothly, and even after hours of gameplay, the performance doesn’t dip. I’ve had the chance to explore everything from intense action games to laid-back indie titles, and the variety is amazing. The graphics are still impressive, and the overall experience is super immersive. If you're looking for a reliable and fun gaming console, the PS5 is a solid choice that continues to deliver great entertainment.

I really like the slim compact look and design! I feel like it's definitely an improvement over the original model! I'm much happier with the digital version than the disk version!

Great upgrade from the ps4. Quality is great and the speed and graphics are insane.