Customer Ratings & Reviews

I recently purchased a brand new PS5 from Best Buy, and while I really enjoy it overall, I’ve noticed a strange issue. The console runs games perfectly with no problems, but when it’s sitting idle on the home screen, it sometimes freezes and then shuts off on its own. Since this system is brand new, I’m curious if this is normal or if it might be a defect. I’d appreciate any guidance or troubleshooting help from Best Buy or Sony. Other than that, I’m very happy with the purchase and the performance during gameplay.

Great product awesome service and quick delivery i recommend best buy to everyone

Great console experience. I switch from Xbox Series S.

Very great console! Never gave any issues, everything was safely handled.

I bought this for my son he loves it he plays every day he plays for so long i have to check on him

Love the upgrade from the standard definitely a space saver

The game that replaces all games. Shop Best Buy for competitive prices, quick/easy pickup and delivery.

i ordered online and it was delivered quickly, it was as describe without any issues would do again

Great console, brings more Space and runs smoother than the first versión.

The ps5 is the best thing I’ve purchased in 2023 the console works great and I’m glad it’s digital because I don’t always have space to put the disc’s and the cases somewhere, overall I would say it’s a good buy for the price. Another thing was the 4 star review, the box kind of looked not new like how it should be which is fine as long as the console works. I would just suggest buying the console in store instead of ordering it online and doing pickup if your picky about a box having dents or anything like that

PS5......nothing more needs to be said. I guess you are MAKING me say more....

Great bought one for me and my mom to play neverwinter

Awesome True gaming experience True gaming experience

Exelente! A must buy! The graphics, the processing and all the game is digital! There’s no difference from the other version

Best product ever had a very great experience at the store. Everyone was nice and kind.

best thing ever i have fun if everyday thank you best buy

My daughter loves it. It looks perfect and we been playing together when I jave time.

Great product would definitely recommend to everyone haven’t stopped playing it.

Best console in 2026 no question about it wow always using it

Best thing I could have ever brought. My son loves it, he also plays it with my 2 year old sometimes.