Customer Ratings & Reviews

Absolute garbage. It doesn’t work it turns off when the game starts because it over heats.

The complete shopping experience was a nightmare. There is only two reasons I hated my recent purchase of this PS5 and it’s because the salesman on shift that was rude and disrespectful. I waited over 20 mins to be helped, I would love for McKinney TX (380 location) store manager to contact me.

It’s looking good working perfectly but when I trying play EA 2025 the screen is not still working properly

I purchased this item but I never got it & they refused to reimburse me or help in any kind of way to fix this issue

I was happy with my purchase only thing is I asked for the spiderman package and they said it was digital but when I open it on Christmas there was no game and I had to buy a game for my son to play but I'm happy with my purchase

I returned the PS5 once because I was overheating a lot, so I did then the other PS5 had frame drop problems and I tried to fix but I couldn’t so I just went to store and got a refund.

This wasn’t exactly what we had wanted so we returned after Christmas. The girls at customer service were incredibly rude, didn’t ask what one I wanted to exchange for. Just gave me one, when I said I wanted the fortnite edition they said they didn’t have but the website showed there was some there. I was frustrated so just left

I ordered this game at a birthday gift . The item never arrived. I was offered the money back but not another item . This isn’t my first mishap with them unfortunately.

The cooling fan is very loud. I can hear it over my gaming headset even near max volume. Also this console seems like a 1440p console rather than 4k. The 4k performance is terrible.

I bought the PS5 brand new online Best Buy but game stopped working on me less than 30 days later. Very disappointing.

I’ve been unable to play a single game because it just overheats. It can’t make it through a single install without overheating. Sony made a terrible product and put a huge price tag on it. I’ll wait until I buy a freezer to put it in before i buy another Sony console.

I always ordered to pick up in-store, and this one time that I have it shipped to my home the package doesn’t get delivered and I had to go through a huge hassle just to get my money back to process the order

My PS5 was supposed to be delivered on Dec. 13. THEY DELIVERED IT TO THE WRONG HOUSE. Within 2 minutes of receiving the delivery notifications, I had contacted UPS and informed them that the package had not arrived. They emailed me a picture of the house the package was left at. It was an empty house that was clearly boarded up under renovation. By the time i went to the house in order to retrieve it, the package was already gone. I put in a claim and told that it would be processed by Wednesday. When i hadn’t heard anything by Friday, i called and they promised to overnight me a new one. I waited all day Saturday for the delivery to come. At 10 pm that night, i saw on tve website that the package was delayed and it would arrive sometime between the 22- and January 4. On December 23, i got a text message that the order was canceled. BEST BUY, YOU ARE THE ABSOLUTE WORST!!!!

The worst experience ever, they got my address wrong “delivered the package” to an unknown address and didn’t give my money back or sent a new package.

I order a ps5 online through affirm meaning already paid for and ready for pick up at plymouth meeting PaA Best Buy. Intially i was told 3 days. After 3 days my order was cancelled. Employees said it was because the color I ordered was OUT OF STOCK. They requested I order another one in black. So i did and again paid for it through affirm. Upon driving to best buy 10 mins after purchasing online my order was cancelled. Keep in mind this effects my buying power everytime. I get to best buy and have to buy it again and the clerk goes "which color would you like black or white". I bought this ps5 for my father who has cancer so i was very adament about getting it. Just sucks i had to take out 3 $450 loans because you guys dont communicate with the stock in the back.

It’s ok the disk is better but pick up was fast and easy

Once I got it it kept over heating , the games wasn’t working right the controller was jammed I had to buy another controller , I tried to return it but a lady told me I couldn’t so I lost my money for no reason

Coming from an old ps4 i was expecting more from the ps5 and it overheats..

Bought the PlayStation 5 back on June 22nd. The controller that came with it is now not charging, even when connected to a different source. Best Buy won’t return it after 15 days unless you pay a subscription to be a “plus” member. Cancelling my credit card and not doing business with Best Buy from here forward. Too many competitor retail stores that have better return policies and stand by their products.

Unfortunately I had a bad experience, first purchase my item overheated within 10 minutes of it being on then I went to exchange it and it powered off and never turned back on. I just completely returned the item