Customer Ratings & Reviews

I paid for the item online for on store pickup, it said ready in an hour. So I went to the store an hour later, I waited at the store for 6 hours. I spoke to several staff and the general manager, they all assured me without any doubt I would be leaving soon with the item I paid for, as well as online customer service, I was lied to by everyone, so I continued waiting, I waited and waited for 6 hours, until the store closed, never got the item and went home. It took 24 hours, not 1 hour.

good experience good product happy with purchase ..

It seems like a good idea at the time but digital only is a bad idea. 1st - you pay the same price for games as if it were a disk with packaging. 2nd- games take forever to drop in price when you can go buy a used one right away for Pennie’s. Do not purchase digital only

Works well just don't like how pricy the games are

Ordered a refubished PS5, it would work for about 10 minutes and turn off. Had to return it for a full refund that took 2 weeks to complete.

This game system is great. The only problem we had was shipping and they cancelled my order twice. So we had to reorder but the game system is great

This was okay but I didn't like it because it was just digital

Nice but not very advanced. Can’t believe the ps4 upgraded to this. Actually returned it cuz idc for the changes at all. Remote is slightly bigger than fhe ps4

Still needs to get the disc module to play your old PS4 games... and currently disc module out of stock since months back

All of a sudden 4 months in it starts overheating constantly can't play for more than 10 minutes, constantly getting error messages as well as freezing up. Not worth it. I've had a PS4 for almost 10 years still working fine I buy a PS5 and I get 4 months worth

I bought this as a gift and as there were no new units in my area I opted for an "open box" unit that was labeled as complete. I did not want the others that were not labeled as complete as I did not want to run the risk of missing parts or scratches, etc. However, the unit was missing almost everything other than the unit and and controller.

I purchased this Ps5 bundle and received a defective controller, I tried in every way to get them to either fix or exchange it. I was still within the 30 day they say they give and in no way did anyone ever care to actually help me, I went to the store, called multiple times, called the manufacturer and nothing. I would give it a better rating if they at least cared to help

I have been satisfied with my purchase but up until I returned I wasn’t treated nice and I’m a good person

fps drops in fortnite endgames with massive input delay at all times

Absolutely horrible customer service, do not buy PS5 through them! When my package was never delivered and then figured to be stolen they did not refund or replace it, nor did they follow up on any of the case numbers I opened for it, I had to continuously follow up only for it to not be resolved. Guess I’ll have to get it somewhere else I can actually trust.

I was happy with my purchase only thing is I asked for the spiderman package and they said it was digital but when I open it on Christmas there was no game and I had to buy a game for my son to play but I'm happy with my purchase

Pretty decent, a bit expensive for the quality. I would probably get the full version instead.

I bought my ps5 and i loved it, but it comed with a error in discord voice channel and just mine ps5 have it!!

Worth the money spent but would be nice if they have two controller with bit more price!

I returned the PS5 once because I was overheating a lot, so I did then the other PS5 had frame drop problems and I tried to fix but I couldn’t so I just went to store and got a refund.