Customer Ratings & Reviews

Game is amazing, it's perfect and it's an amazingly great upgrade from ps4

Excellent product, delivered within the estimated time

Very satisfiedt enjoying playing my favorite games

Bought for the family for Christmas and they love it!

Son loves it……….plays with his friends and brother

Fast shipping and exactly what I ordered. No issues

Great service after buying a 5th PS5 and accessories

I love this game is really nice. The download is fast.

Made my boyfriend so happy!! It is so worthy:)!!!!

A Very great console, just wish there were as many innovative and good games as there were in the PS4 generation

Switched from Xbox to PlayStation for my son. I’m not sure I’m a fan. PlayStation usb c to c cord for the charger for the remote broke within 2 weeks. I did call for a replacement and they did. But you really have to pay for every game. You gotta pay monthly to play games. I thought ps5 was different than Xbox where there’s not a subscription required. But it’s a min of $10 a month. So I wish I woulda stuck with Xbox. It did come with the fortnite bundle so that was cool. But I was really disappointed that PlayStation would not even offer a free trial for their subscription service. After paying so much money for the console. I had to pay for games and I had to pay the subscription fee for my son to play. It’s insane there was no option for at least a week or a month free trial to be able to see if this is even worth it.

Christmas gift for the kids.Works as advertised.Don’t like that you have to pay another $100 to ps+ to play online.

Was supposed to be brand new and i got it for Christmas. My brother opened it and the side panels were broken and held on by tape with the ps5 having dust on it. Contacted support and the only suggestion would be returning it which doesnt make sense because the box was already opened and the ps5 was setup before he told me it was broken so im not able to return it.

I couldn’t get it to connect to my WiFi even tho in the same spot I could get my ps4 to connect it was kinda frustrating but I did end up moving it to a different room and having a ton of fun with it

Received my package in the original packaging. No protective, covering. It was a Christmas gift, so my child was able to see the gift, and it was shipped for everybody to see what it was. So anybody could have stolen it very disappointed in Best Buy shipping, and when I contacted them to find out. What I could do about the situation they told me I could return it, and it would be 7 to 10 business days for me to get my money for a ruined Christmas. Thank you, Best Buy

Good bundle i would say, a bit loud though when launching games

Love the Ps5 , Just wanted I needed for entertainment

I recently purchased the PlayStation 5 Slim Digital Edition bundled with ASTRO BOT, and I have to say, this has been one of the best tech purchases I’ve made in a long time. Right out of the box, the sleek design of the Slim model impressed me. It’s noticeably smaller than the original PS5, which makes it easier to fit into my entertainment setup without sacrificing any performance. It’s clean, modern, and surprisingly light for the power it packs. Setup was seamless—within minutes, I was logged in, updated, and ready to play. The interface is fast and responsive, and switching between games, apps, and the store is buttery smooth. Sony has really refined the user experience here. The ASTRO BOT game included in the bundle is way more fun than I expected. It’s not just a tech demo—it’s a genuinely entertaining platformer that shows off the full potential of the DualSense controller. From the adaptive triggers to the haptic feedback and motion controls, it’s like holding the next generation of gaming in your hands. ASTRO BOT is also full of playful little surprises and Easter eggs that long-time PlayStation fans will appreciate. In terms of performance, the console runs whisper-quiet and loads games incredibly fast thanks to the SSD. Graphics look sharp and vibrant, even on my mid-range TV. I haven’t experienced any overheating or crashing—everything has been smooth and reliable so far. One of the things I appreciate most is how streamlined the digital experience is. I was initially unsure about going all-digital, but not having to swap discs and being able to instantly access my library is honestly super convenient. Overall, the PS5 Slim Digital Edition is a fantastic console that balances power, design, and user-friendliness. Whether you're a long-time PlayStation fan or new to the system, this bundle is a great place to start. Highly recommended.

Received damaged package and Best Buy tried to sell me what was clearly an open-box item at a new price. Customer service advised that I bring to a store and exchange for new system. However, the store rep wanted me to pay extra $75 as the PS5 I purchased was on sale (and not available) and a comparable PS5 was not on sale so I would have to pay the difference. Overall, a terrible experience. Also, Best Buy shipping the PS5 in the original box for all to see is beyond comprehension.

I recently bought the PlayStation 5 from Best Buy, and I couldn't be happier with my experience. The ordering process was seamless, and the product was ready for pickup faster than I expected. The staff was friendly, knowledgeable, and ensured my console was in perfect condition before I left the store. As for the PS5 itself, it’s absolutely worth the hype! The graphics are stunning, load times are lightning fast, and the new DualSense controller takes gaming to a whole new level. I also appreciate the variety of games available and the smooth performance, even during intense gameplay. Thank you, Best Buy, for making this purchase so enjoyable. I highly recommend both the PlayStation 5 and shopping here for anyone in need of great products and excellent service!