Customer Ratings & Reviews

The disc driver didn’t last a month best but associates won’t do anything, never buy from best buy

I only had my console for about a month or so before I actually moved it out if its original postion amd it was working fine it never went anywhere but I winded up seeing the signal being lost in game despite me being able to play it just a sceond before. I had to bring it back to the store and did not get what I even payed for it back, since it was apart of a bundle that they no longer had…

# Sample Bad Review Template *Rating: 1/5 stars* *Title: Disappointing Experience with PS5* I recently purchased the PS5 from Best Buy, and unfortunately, my experience has been disappointing. Here are some issues I've encountered Despite trying to troubleshoot and seeking help from Best Buy's customer support, these issues persist. As a loyal customer, I expected more from this product and the service.

The console arrived with a defect, error CE-108262-9

Don't buy an open box in "excellent condition" and think you're going to get the Fortnite voucher even thought Best Buy claims "Includes all original parts, packaging and accessories (or suitable replacement)."

I had been waiting for a while to get a PS5. I finally got it, and the console is defective. It may work one day but all other times it goes to a black screen and shuts off. One of your employees told me my prior tv was garbage and i needed a new one. So i bought one and the console still has issues. Best buy failed to let me exchange or return it so I've wasted money on it

Staff seemed annoyed I wanted to buy a PS5 & then tried to sell me an opened box.

Terrible!! I got three of these that were part of this bundle and everyone of them wouldn’t get past the load up screen very frustrating so much so I returned it and didn’t buy one. Nor will I be buying from Best Buy in the future.

In less than 6 months I have had to replace it twice due software issues. It either goes pixelated or black out. Going on the 3rd one. This is the last try. Not even worth it.

Console kept crashing when my kids would play Fortnite a hard crash, theyd do a emote and the whole thing would shut down and not power on for minutes. I returned it and purchased a series x.

NEVER GOT MY PACKAGE AND STILL PAYING ON IT EVEN WHEN I DIDN'T GET IT

Worst purchase!! Package came with a different product inside!! Took me a month and a half to be able to return and get my money back!!

The PS5 broke after Christmas then they charged us $80.00 because it was no longer on sale which is bull crap

Stopped working after 3 months. Tried to get help from Sony and it was a complete joke. Wish I went with another system.

Device is no longer working properly - email sent to support for assistance.

How do I sue Best Buy !!!??? VERY POOR CUSTOMER SERVICE THEY DO NOT CARE ABOUT CUSTOMERS

Kept powering off and had to exchange it no good...

best buy sucks on getting orders to customers and giving refunds back

Why did I get the Fortnite version haha, now the box is gross to display

Never got my order to my apartment. wouldn’t recommend delivery