Customer Ratings & Reviews

I recently purchased a PlayStation 5 from Best Buy, and the entire experience was outstanding from start to finish. The ordering process was smooth and straightforward, and I was thrilled to find the PS5 in stock — something that hasn’t always been easy elsewhere. The customer service team was incredibly helpful in answering my questions and guiding me through the pick-up process. My order was ready right on time, and the store staff was friendly and efficient when I went to collect it. The packaging was secure, and the product was in perfect condition. What I appreciated most was how organized and professional everything felt. Best Buy really made the entire process stress-free, and I felt like a valued customer every step of the way. I’m now enjoying my PS5, and I wouldn’t hesitate to use Best Buy again for future tech purchases. Highly recommended for anyone looking for quality products and excellent service!

The PS5 is a huge improvement to its previous systems. The loading speeds are great and the game play is really fluid. The controllers button are interactive as the buttons become harder to press if in the middle of an activity. Games are fairly large in size. I don’t expect that I’ll be able to hold much more than about 9 games on my console at a time.

Blistering performance with zero lag experienced so far with my PS5. The visuals and the gaming experience are awesome. Even Astros Playroom is so good that we cannot stop playing it. Witcher 3 next gen update rocks my PS5. Highly recommend people to buy it. I expected a bit more storage with the slim considering each game is so big in storage.

Had to level up from the p4 to the ps5.. No cap the graphics alone on the ps5 is amazing and so much better than the p4... I am locked in heavy on the black ops 6 that i copped along with the console... It's the best investment thus far....

Its a very good game love the graphics an the design, love it.

Bought 3 ps5 from best buy all of them worked without any issues.

Such a great console! My son loves it. He says it’s much faster than his older PS4. Loves the NCAA game to play on it as well. We ended up buying the stand to go with it so his will stand behind his tv better than laying flat. So far it’s been a great buy!

Love the graphics. Amazing colors and load up speeds.

Great value price item and great employees very satisfied with my item purchase and the help of Your employee for taking the time and trying to help me get a better understanding of the item I purchased and was very understanding of my concern

Super amazing my son loves it and it comes with a controller

The PS5 is a great upgrade from the PS4 because it is faster, has better graphics, and you can easily invite friends to games and parties! The new controller design fits well in your hands and the heptics are greatly improved! Would highly recommend this gaming system!

I had a great experience at Best Buy picking out my PS5. The staff were super helpful, explaining the differences between the Digital and Disc Editions, which made choosing the right one easy. They also guided me on accessories and games. Excellent service—I couldn’t be happier with my purchase!

I bought this console as a birthday present to myself, man I absolutely love it! I’m glad I purchased the Fortnite Bundle as I love playing almost every night. Great graphics show up in stunning colors and smooth transitions between frames. I’m so happy for this purchase!

Using it over a year. Absolutely enjoying it, was dreaming to buy for a long time

Ordered my PlayStation 5 online for in store pick up. Pick up was a breeze! Highly recommend! The system its self is amazing! If you are looking at getting a new system look no further. You won’t regret it!

The product PS5 I bought has been excellent. My son is so happy to get it for Thanksgiving. Shopping experience at BestBuy has been great over the years.

Very good game visuals and supports tempest audio.

This ps5 bundle was the best priced online at the time of purchase, especially with the price increases now. As for the product its a ps5, great gaming system and insanely powerful, just make sure to pair it with a good 4k Tv/monitor for the best experience

As someone who just bought their first console. I highly recommend, especially since it’s not the first in my household. My husband has his own and I finally broke down and bought my own so we don’t have to share. I bought just the digital version since most games now are digital and I don’t really wanna have to keep track of a disc all the time. And I love the free game that came with it. Astro bot was very cute of a game. It comes with 1TB of space but if you’re a heavy gamer then you may want to buy extended hard drive for extra storage space. I opted out since I only play a few games.

It's an excellent device that my son can easily play on and have a lot of fun. It works perfectly and is very fast. There's a huge difference between PS4 and PS5, with the latter significantly improving!