Customer Ratings & Reviews

Although the console is great I experienced stick drift within a month of play

controller has stick drift after 2 months of owning it

Product quality is way lower than my ps4, feels so plasticy and easy to break , controller same as well

It is ok. Not best out there but good enough for the price

I got this for my friend and the controller that came with it started to break within a week

Very nice love it i bought 2 of them. G. T.

It would have been amazing but when I took it out of the box, it did not fit on or in my shelf properly. I had to sell it. Sony should’ve made it smaller.

(: very cool very swag i like it i like it alotttt

Dont order online. Came and shipped and the seal was already broken in and not intact called best buy and they said would be shipped new one yesterday and I received nothing. Im really upset for my son xmas gift

Loved it the first couple days now the fan is extremely loud it was supposed to be in excellent condition which I trusted to be true now I'm not so sure

I did not receive the bundle even though the page clearly says OpenBox-Excellent Sony - PlayStation 5 Slim Console Digital Edition - Fortnite Cobalt Star Bundle - White. I reached out to support multiple times and followed up over chat and call both but did not receive any positive response. I was told by the call center that I am eligible for the Fortnite bundle and should receive it but I never did. Dissapointed. Lost my money.

Hdmi port is loose. Has to be directly plugged into the wall. Not enough power when plugged into a power strip. Overall does have good game play.

Very unhappy with the service I have been receiving from Best Buy my PlayStation i ordered and had delivered was taken because you guys delivered a ps5 to my house in no packaging you can see in the pic sent of course someone will steal it!!! I’ve been waiting almost a month for a refund and I have yet to receive it. I am truly disappointed in the service I have received and hope to have this issue resolved soon.

Very bad service ups supposedly brings me the package and let it literally throw it in the sawmill outside my house the package didn't get it I paid $400 for the play station and Best Buy tells me that they can't refund the money can't give me another play station that seeks legal aid is abuse NEVER AGAIN GONNA BUY ANYTHING IN THIS STUPID STORE

I would love to review this item, however, I purchased it on Dec 19th, paid extra for fast expedited delivery by Dec 23rd and here it is January 1st and I still dont have it. Oh, but apparently its out for delivery as it was loaded onto the truck for delivery on Dec 24th.......Santa must have taken it back to the North Pole with hom.

Weak. I can’t even play this system cause I don’t have fast enough internet

Totally disappointed with the service. Ordered this Ps5 slim console for 10tr old sons Christmas gift. It never got delivered and it got canceled today. Yesterday when I call customer service they ordered a new one and promised me it would ship before Jan 9. Today this cancellation made me total disappointment

I received this PS5 as a refurbished unit, it didnt contain all the parts, after 5 or 6 frustrating chat sessions I was given the opportunity to return the unit, they sent me a return label, after returning the unit Best Buy returned it to me saying I dont get a refund.

Did not receive my package they advised me to file a police report and the police could not even tell if it was delivered to my home due to the photo and have not received my refund and this has been since Christmas. I’m done shopping with best buy

Would go lower but you dont have this option. Very poor response from customer service. Had to drive 60 miles to nearest bestbuy to get anything done.