Last-Minute SavingsLimited quantities.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $611.04

Customer reviews

Rating 4.8 out of 5 stars with 1173 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Controller

    Rating 4.8 out of 5 stars

97%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 57 Showing 1,121-1,140 of 1,173 reviews
  • Rated 2 out of 5 stars

    Sony, fix the stick drift issues

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although the console is great I experienced stick drift within a month of play

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    review

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    controller has stick drift after 2 months of owning it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not a big deal

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product quality is way lower than my ps4, feels so plasticy and easy to break , controller same as well

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Review

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is ok. Not best out there but good enough for the price

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    PS5 slim

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my friend and the controller that came with it started to break within a week

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice love it i bought 2 of them. G. T.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Too big

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It would have been amazing but when I took it out of the box, it did not fit on or in my shelf properly. I had to sell it. Sony should’ve made it smaller.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Weak

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    (: very cool very swag i like it i like it alotttt

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Order online dnt

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont order online. Came and shipped and the seal was already broken in and not intact called best buy and they said would be shipped new one yesterday and I received nothing. Im really upset for my son xmas gift

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    PS5 disappointed

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved it the first couple days now the fan is extremely loud it was supposed to be in excellent condition which I trusted to be true now I'm not so sure

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Be aware you'd not get the bundle as stated

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not receive the bundle even though the page clearly says OpenBox-Excellent Sony - PlayStation 5 Slim Console Digital Edition - Fortnite Cobalt Star Bundle - White. I reached out to support multiple times and followed up over chat and call both but did not receive any positive response. I was told by the call center that I am eligible for the Fortnite bundle and should receive it but I never did. Dissapointed. Lost my money.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ps5

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hdmi port is loose. Has to be directly plugged into the wall. Not enough power when plugged into a power strip. Overall does have good game play.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Unhappy customer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very unhappy with the service I have been receiving from Best Buy my PlayStation i ordered and had delivered was taken because you guys delivered a ps5 to my house in no packaging you can see in the pic sent of course someone will steal it!!! I’ve been waiting almost a month for a refund and I have yet to receive it. I am truly disappointed in the service I have received and hope to have this issue resolved soon.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t recive my package

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very bad service ups supposedly brings me the package and let it literally throw it in the sawmill outside my house the package didn't get it I paid $400 for the play station and Best Buy tells me that they can't refund the money can't give me another play station that seeks legal aid is abuse NEVER AGAIN GONNA BUY ANYTHING IN THIS STUPID STORE

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did Santa steal my PS5?

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would love to review this item, however, I purchased it on Dec 19th, paid extra for fast expedited delivery by Dec 23rd and here it is January 1st and I still dont have it. Oh, but apparently its out for delivery as it was loaded onto the truck for delivery on Dec 24th.......Santa must have taken it back to the North Pole with hom.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not loving it returning

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Weak. I can’t even play this system cause I don’t have fast enough internet

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Christmas without a gift and totally disappointed

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally disappointed with the service. Ordered this Ps5 slim console for 10tr old sons Christmas gift. It never got delivered and it got canceled today. Yesterday when I call customer service they ordered a new one and promised me it would ship before Jan 9. Today this cancellation made me total disappointment

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy doesn't support refurbished units.

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received this PS5 as a refurbished unit, it didnt contain all the parts, after 5 or 6 frustrating chat sessions I was given the opportunity to return the unit, they sent me a return label, after returning the unit Best Buy returned it to me saying I dont get a refund.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy took my money

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not receive my package they advised me to file a police report and the police could not even tell if it was delivered to my home due to the photo and have not received my refund and this has been since Christmas. I’m done shopping with best buy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do Better Best Buy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would go lower but you dont have this option. Very poor response from customer service. Had to drive 60 miles to nearest bestbuy to get anything done.

    No, I would not recommend this to a friend