Customer Ratings & Reviews

Unfortunately I had a bad experience, first purchase my item overheated within 10 minutes of it being on then I went to exchange it and it powered off and never turned back on. I just completely returned the item

The complete shopping experience was a nightmare. There is only two reasons I hated my recent purchase of this PS5 and it’s because the salesman on shift that was rude and disrespectful. I waited over 20 mins to be helped, I would love for McKinney TX (380 location) store manager to contact me.

It was okay other than my controller had a drift in it it when I first got it kind of disappointed I couldn't find a way to get a replacement but the ps5 is great

Not for kids, I bought for my niece they played for a day and was not suitable for them

It’s ok the disk is better but pick up was fast and easy

Once I got it it kept over heating , the games wasn’t working right the controller was jammed I had to buy another controller , I tried to return it but a lady told me I couldn’t so I lost my money for no reason

Im only giving it 3 stars due to having it for a month and it stopped working. I ordered another one so hopefully it doesnt happen again.

HDMI port does not work. Picture will not show up on device

Not great. Hb. B bb........................

This system has internet connectivity issues. You have to cutt the wifi off to play

I purchased and paid for a ‘new’ PS5 on the Best Buy app for my son’s 13th birthday. Best Buy shipped me an open box. When I messaged them to request a price adjustment since they sent an ‘open box’ item, they referred me to the Sony PS5 manufacturer, ?? and refused to take responsibility and do the right thing. Unfortunately it was beyond 14 days when I finally opened the shipping box to wrap it and I couldn’t return/exchange it. I’d urge you to buy from anyone else other than Best Buy. They allowed a used product to be shipped out as ‘new’ and customer service is a challenge. Should have gone to Target, saved 5% with a RedCard and actually got what I paid for.

Good specs at its price point. Although, having to pay monthly subscription for online play is absurd!

It’s okay. Controller doesn’t work well. Buttons stick too often

Bought the PlayStation 5 back on June 22nd. The controller that came with it is now not charging, even when connected to a different source. Best Buy won’t return it after 15 days unless you pay a subscription to be a “plus” member. Cancelling my credit card and not doing business with Best Buy from here forward. Too many competitor retail stores that have better return policies and stand by their products.

Great special if you don't like to have a game everywhere.

controller came messed up but other than that nice console

I ordered bthe digital edition accidentally. So.i didn't even open the box.

I ordered this game at a birthday gift . The item never arrived. I was offered the money back but not another item . This isn’t my first mishap with them unfortunately.

It over heats after only having it for 2 months…..

My controller came with some issues but after all ps5 excellent