Customer Ratings & Reviews

I’ve been using the PS5 for a while now and it’s honestly been amazing. The performance is super smooth and games load really fast compared to older consoles. The graphics look really good, especially on newer games. The controller feels great too and adds a lot to the experience. Setup was simple and everything runs without issues. It is a bit big, but that’s not a big deal for me. Overall, it’s definitely worth it if you like gaming and want something fast and reliable.

Amazing graphics and gameplay! 4 stars bc had a high pitched screeching sound issue with my first new one; Googled the issue absolutely they're were many, many other results for people with same issue -- clear ventilation for console and still screeched whenever games were running. Was able to return and this one didn't and still does not screech. Just think they ought to fix that.

I liked the first one I bought for my partner ,I had to get one for myself. Good speed and graphics, haven't had any issue!

I recently purchased the PlayStation 5 from Best Buy, and I couldn’t be happier with the experience. The website made it easy to locate the product, and the checkout process was seamless. I was lucky to find it in stock since the PS5 is still in high demand. The shipping was fast, and the packaging was secure. The console arrived in perfect condition, and setting it up was straightforward. The PS5 itself is an incredible piece of technology—super-fast load times, stunning graphics, and an immersive gaming experience. I also appreciate Best Buy’s extended warranty option, which gave me peace of mind. The customer service team was helpful in answering a few questions I had about accessories. Overall, I’m thrilled with my purchase and the service Best Buy provided. Highly recommended for anyone looking to buy a PS5 or any other gaming products!!

Compact, fits everywhere. Good games selection but could be better. Performance leaves nothing to be desired, very fast.

The PS5 itself is everything I hoped for—fast load times, beautiful graphics, and a solid upgrade from the PS4. Games like Spider-Man: Miles Morales and Demon’s Souls look absolutely stunning. The DualSense controller is a game-changer—literally. The haptic feedback and adaptive triggers make gameplay feel more immersive than ever. If you’ve been waiting to upgrade, now’s the time. And if you’re buying from Best Buy, you can expect a reliable and hassle-free experience. Highly recommend!

I bought this for my girlfriend and she absolutely loved it. The slim design just makes it cute and I feel like it looks a little bit more cooler but overall cool PlayStation and I look forward to playing more ARC RAIDERSSSS

I absolutely love this product! The performance is smooth, fast, and reliable. Everything works exactly as expected, and the quality really stands out. Setup was simple, and I noticed a big difference right away compared to older models. It’s definitely worth the investment if you’re looking for something dependable and high-performing. I would highly recommend it to anyone thinking about buying!

Very AWESOME Experience with the PS5 and Best Buy Customer Service, The console is amazing as well as Best Buy Employees, They work hard to sell and maintain the products, and I love how they care about customers wants and needs, and the respect and kindness they give is also amazing I always buy from Best Buy when I need a new phone or console or anything electronic, I appreciate Best Buy workers so much they should open more stores at more locations

The ps5 slim is awesome everything loads super quick its way quieter then my old console and runs up to 120 hz

easy to set up, it brought up the parental control setup right after the account creation. On other console, after I finish the console setup, I have to search for the parental control setting. The image resolution is quite good on this console - my kids plays stumble guys and Fortnite on their Nintendo switch - they play on the TV after connection it, there is a significant difference on the image resolution. The kids love the PS5 console !

It works perfect I'll just need a bigger memory.

Bought this for my grandson for Christmas. I like that there are no game disks to lose, break, scratch etc. Just go to the game store and download each game. It's a nice slim design and is easy to operate for him.

The graphics are the best of the best, its design and aesthetics are great, I have fun at home with the kids.

As a long-time enthusiast of console gaming, I was eager to finally evaluate the PlayStation 5. After several weeks of active use, I can confidently state that this is not just a graphical upgrade, but a significant leap forward in the overall user experience.

Previously had the digital version so wanted the slim to see if it really would take up any less space. It fits perfectly in my setup and looks a lot more sleek then the og version did. I also really appreciate that it finally went on sale!

PS5 Slim form factor is excellent. Performance is great and it doesn't run too hot or loud. However, the digital version should come with a stand instead of having to pay an additional $30 for it being sold seperately.

Super light weight and very easy to set up and start playing on it. Everything downloaded fast and I love how quiet it is. Overall nice console

Excellent choice for very quick and easy gaming, new design allows for little or no space to be taken up compared to old design. I’m coming from a high-grade pc in order to play some exclusive titles and I am very impressed with the 1440p at 120hz performance with little to no hitching or stuttering.

I bought the PlayStation because there was a few games I wanted to play on it and my switch was making it hard to play some of my games without lag, I figured I'd buy this because there was a few games I wanted to play that were exclusive to PlayStation, all in all a good console and I'd definitely buy another PlayStation when they release a new one.