Customer Ratings & Reviews

I would give a review on the product but I've been waiting on it to arrive for over 2 weeks now.

Bought this item for my boys but the remote doesn't work!

it just takes my boyfriends attention away from me i just get super jealous

Terrible for travel and a shortage in the power cord. The side pieces are impossible to fix once they fall off

One month after factory warranty expired the PS5 shut down after 15 minutes of play time and never came back to life. They don’t make them like they used to! I’ve been with Sony since the beginning. I think it’s time to take a break.

I ordered for pickup, was told it would be ready in 45 min at the store, came back for it a bit later and it had sold out. This was December 24th, so imagine the ordeal. Even after I had already paid and was confirmed product. At this point I’ll order from other stores from here on out. Horrible service

I bought this item open box. I have had it for about two weeks.And the controller is already rattling when it vibrates. The website makes it nearly impossible to find how I can get support for just the controller. The only options it gives to return everything to the store or to ship everything back.

Package came massively damaged. Not very happy with it. Not sure if it even works

PS5 mic not working at all! I exchanged a week later for ANOTHER BRAND NEW ps5 same issue with the mic not working. cant communicate on call of duty or party chat. stay away from the Slim digital version. Two have not worked for me. Going to exchange this today for the disk version and hopefully that helps if not returning it and sticking with PS4. sony needs a class action lawsuit

Not sure where it is didn’t receive it. Said my roadie driver was on the way and that it was delivered. Not sure if it was the right address. I want some compensation a new game or money back. A coupon at least

Not even a week in this PS5 randomly shuts off. Best Buy won’t help me return it. Not even my fault - ridiculous.

Long story short. I will never purchase from best buy again.

Brought it and didn’t come with power cord couldn’t even play the system !

Didn’t wanna give me a refund after it barely just be a month

Someone at the store stole the stand to the gaming console and the charger to the joy stick. Be careful selecting in store pick up at this location.

Will never buy another product from Best Buy again

I wish I could review this item but i never recieved it. The delivery company dropped this at the door but never rang the door bell, I even provided video evidence of that but they are still refusing to replace the item so now i am out 400 dollars. Christmas is now ruined Signed, Long Standing Customer Who Had Never Claimed Before

Everyrhing was fine with it, even the moniter was good for the ps5. although the second day i turned it on, it kept freezing when i’d open a game it would freeze and shut the whole ps5 off. We tried the ps5 on another moniter and it did the same

Not worth the hype or the price of what you pay for a brand new one

The PS5 is an amazing console with fast load times and stunning graphics. The controller feels great and makes games more immersive. I love how smooth the gameplay is and how quickly games start. The only downside is limited storage, but overall it’s a great system and worth buying.