Ultimate Upgrade SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$599.00

Customer reviews

Rating 4.9 out of 5 stars with 7111 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Controller

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

98%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 336 Showing 6,701-6,720 of 7,111 reviews
  • Rated 1 out of 5 stars

    Terrible shipping time still haven't received

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would give a review on the product but I've been waiting on it to arrive for over 2 weeks now.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Broken remote

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this item for my boys but the remote doesn't work!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    my boyfriend is always on it

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it just takes my boyfriends attention away from me i just get super jealous

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    My PS5 is breaking down

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible for travel and a shortage in the power cord. The side pieces are impossible to fix once they fall off

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    They don’t make them like they used to!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One month after factory warranty expired the PS5 shut down after 15 minutes of play time and never came back to life. They don’t make them like they used to! I’ve been with Sony since the beginning. I think it’s time to take a break.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered for pickup, was told it would be ready in 45 min at the store, came back for it a bit later and it had sold out. This was December 24th, so imagine the ordeal. Even after I had already paid and was confirmed product. At this point I’ll order from other stores from here on out. Horrible service

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    BEST BUY IS REALLY GOING DOWNHILL

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this item open box. I have had it for about two weeks.And the controller is already rattling when it vibrates. The website makes it nearly impossible to find how I can get support for just the controller. The only options it gives to return everything to the store or to ship everything back.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Damaged

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Package came massively damaged. Not very happy with it. Not sure if it even works

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    PS5 Mic not working

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PS5 mic not working at all! I exchanged a week later for ANOTHER BRAND NEW ps5 same issue with the mic not working. cant communicate on call of duty or party chat. stay away from the Slim digital version. Two have not worked for me. Going to exchange this today for the disk version and hopefully that helps if not returning it and sticking with PS4. sony needs a class action lawsuit

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Gaming

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure where it is didn’t receive it. Said my roadie driver was on the way and that it was delivered. Not sure if it was the right address. I want some compensation a new game or money back. A coupon at least

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Faulty PS5

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not even a week in this PS5 randomly shuts off. Best Buy won’t help me return it. Not even my fault - ridiculous.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor customer service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Long story short. I will never purchase from best buy again.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    No power cord

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought it and didn’t come with power cord couldn’t even play the system !

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t honor the hundred dollars off black Friday

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t wanna give me a refund after it barely just be a month

    No, I would not recommend this to a friend
  • Cons mentioned:
    Stand

    Rated 1 out of 5 stars

    Charger and stand stolen

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Someone at the store stole the stand to the gaming console and the charger to the joy stick. Be careful selecting in store pick up at this location.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worse service I’ve ever experienced

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will never buy another product from Best Buy again

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    SHAME on you BEST BUY - NOT RECEIVED

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish I could review this item but i never recieved it. The delivery company dropped this at the door but never rang the door bell, I even provided video evidence of that but they are still refusing to replace the item so now i am out 400 dollars. Christmas is now ruined Signed, Long Standing Customer Who Had Never Claimed Before

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped working on the 2 day

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyrhing was fine with it, even the moniter was good for the ps5. although the second day i turned it on, it kept freezing when i’d open a game it would freeze and shut the whole ps5 off. We tried the ps5 on another moniter and it did the same

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Mehh

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the hype or the price of what you pay for a brand new one

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    New gaming mom

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PS5 is an amazing console with fast load times and stunning graphics. The controller feels great and makes games more immersive. I love how smooth the gameplay is and how quickly games start. The only downside is limited storage, but overall it’s a great system and worth buying.

    I would recommend this to a friend