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Customer Ratings & Reviews

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Customer reviews

Rating 4.9 out of 5 stars with 6871 reviews

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  • Performance

    Rating 4.9 out of 5 stars

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    Rating 4.8 out of 5 stars

  • Controller

    Rating 4.9 out of 5 stars

98%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 38 Showing 741-760 of 6,871 reviews
  • Rated 5 out of 5 stars

    Love my PS5

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just purchased the PS5 Slim, and overall, I’m really happy with it. The size difference is definitely noticeable, it's much lighter and easier to fit into my entertainment setup. Performance-wise, it’s exactly what you expect from a PlayStation 5: super-fast loading times, smooth gameplay, and great graphics. Setup was simple, and the UI feels quick and responsive. The system runs quietly, and even during long gaming sessions, it doesn’t get hot or loud. The only downside is that Sony doesn’t include a stand for vertical orientation unless you buy it separately, which feels a little cheap considering the price. Also, the storage still fills up quickly if you play a lot of large titles, so an SSD upgrade might be needed down the road. Overall, the PS5 Slim is a great option if you’ve been waiting to upgrade or didn’t want the original bulky design. Same power, cleaner size, and just a smoother experience overall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sleek and Powerful

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PS5 Slim is everything I loved about the original PS5—just refined and more convenient. Sony nailed it with this redesign. It’s noticeably smaller and lighter, which makes it so much easier to fit into my setup, and it still looks futuristic with that signature PlayStation design language. Performance-wise, it’s just as fast and powerful as the standard model. Games load almost instantly thanks to the SSD, and the graphics continue to impress with smooth frame rates and stunning detail. I also appreciate that it runs quieter and cooler, which makes long gaming sessions even better. The detachable disc drive option is a smart touch—it gives players flexibility without forcing them to choose between digital or physical editions up front. Plus, the new storage options and updated ports make it more practical overall. Whether you’re upgrading from an older console or grabbing your first PS5, the Slim version delivers next-gen gaming in a more compact, efficient package. Highly recommend it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Shutting off on its own

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is anyone else experiencing this problem i bought this system the other day and to exchange it for another one and now this 1 is doing the same thing like the first just keeps shutting down saying that its hot when I only been playing it for like 15min or less im very disappointed cause i always been a PlayStation guy and now its just like man am i going to have to convert to XBOX

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Sleek and Impressive Design!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using the PS5 Slim for a few weeks now, and I must say, it’s a fantastic addition to the PlayStation family. The first thing that caught my eye was its sleek, compact design. It fits perfectly in my entertainment setup without taking up too much space, unlike its bulkier predecessor. The aesthetic is modern and minimalist, which I appreciate. Performance-wise, the PS5 Slim does not disappoint. It packs the same power as the original PS5, delivering fast load times, stunning graphics, and smooth gameplay. The console runs quietly, and I haven't experienced any overheating issues, even during extended gaming sessions. The DualSense controller remains a highlight with its adaptive triggers and haptic feedback, enhancing the gaming experience. Plus, the built-in SSD ensures that everything runs smoothly, whether I'm playing graphically demanding games or navigating the user interface. Overall, the PS5 Slim offers the best of both worlds—high performance in a more space-friendly form factor. It’s a must-have for any gaming enthusiast looking to enjoy next-gen gaming without sacrificing space or style.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ps5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It just turn off alone , the asthetic is good but it have some issues , and it dont come with the controller

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    best buy worker unprofessionalism.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my package was stolen or never delivered 10 days ago and have been getting told to wait 48hrs for assistance everytime i reached out about this issue. the system and workers are unprofessional , incredibly slow & very inconsiderate considering christmas is around the corner , seems like nobody wants to do their job. i even called the store itself and spoke to two different workers.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Relaxed , Real and Fun

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked up the PS5 Slim Digital recently and I’m loving it so far. Setup was a breeze, games load crazy fast, and it runs super smooth. Way quieter and sleeker than my old console. Everything just feels faster and smoother, and looks great on my desk. I went digital this time and honestly don’t miss having discs at all. If you’re looking for a next generation console that’s both powerful and compact, go for it, Totally worth it!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst BB experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't get what I ordered! Sent it back! Till today didn't hear any sorry and didn't get anything for my inconvenience with that purchase! Couldn't send it back in store because different serial number! Whole day gone because someone thought I won't notice!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Phenomenal Gaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this console. I cannot stay of it! Its super fast load times, smooth gameplay, and amazing graphics. The controller feels great and really adds to the experience. It runs quiet and looks sleek. Definitely worth it!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lovin it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alright, so I finally caved and got the PS5. As a millennial who grew up blowing dust out of NES cartridges and hauling a giant PS2 to friends’ houses, this thing feels like stepping into the future. Design: First off, the console looks like a Wi-Fi router went to art school. It’s massive, but honestly… I don’t hate it. My younger self had a translucent purple Game Boy Color, so maybe I’ve always been into bold, slightly ridiculous designs. Gameplay & Graphics: The graphics are insane. I remember being floored when Final Fantasy X came out on PS2 — now I can literally see pores on a character’s face and sweat dripping in real time. It’s immersive in a way that makes me feel like my 12-year-old self would cry tears of joy. Controller (DualSense): The haptics? Game-changer. The triggers have resistance depending on the action, and I’ll admit — I spent five solid minutes just shooting a virtual bow in Astro’s Playroom because it felt that cool. Performance: Load times are practically nonexistent. Back in the PS1 days, I had time to grab a snack, use the bathroom, and negotiate with my siblings over whose turn was next before a game loaded. Now, I can barely blink before I’m dropped in. Downsides: It’s still ridiculously hard to find (scalpers, I’m looking at you). Games are pricey — $70 a pop makes me nostalgic for the $49.99 era. Storage fills up fast, so be ready to delete or upgrade. Millennial Verdict: The PS5 is like the glow-up of every console I grew up with. It’s sleek, powerful, and makes me feel like a kid again while still appreciating the grown-up details (like quick load times and streaming integration). It’s expensive, but so were Beanie Babies, and at least this one won’t end up in a bin under my bed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Huge Upgrade and Totally Worth It

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I finally got my PS5, and honestly, it’s been an amazing experience so far. The first thing I noticed is how fast everything loads — games start almost instantly, and switching between apps feels incredibly smooth. The graphics are stunning, especially in titles that take full advantage of the hardware. The DualSense controller is probably my favorite part. The haptic feedback and adaptive triggers make games feel much more immersive than on previous consoles. It’s a small detail, but it really adds to the overall experience. The console is bigger than I expected, but it’s quiet and stays cool even after long gaming sessions. Storage fills up quickly, though, so I might end up adding an SSD later on. Overall, I’m really happy with the PS5. It’s a great console, fun to use, and definitely feels like a true next-gen upgrade.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Five Stars of Marital Chaos. Worth Every Penny!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pulled the trigger on a PS5 from Best Buy, and let’s just say it has dramatically improved my quality of life… while proportionally reducing my wife’s patience. The console runs like a dream, loads faster than I can explain myself, and delivers graphics so crisp my wife now knows exactly when I’m “just finishing this one last match.” Every time she gives me the look, I simply point at the flawless performance of this machine and remind her that greatness requires sacrifice. She disagrees. Strongly. But performance is performance, and the PS5 delivers. If you’re ready for cutting-edge gaming, and occasional passive-aggressive commentary in the background, this is the investment for you. Five stars. Zero regrets. My wife would rate it differently, but fortunately, this review is mine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ps5 slim

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PS5 Slim is honestly the perfect upgrade if you want full PlayStation 5 power without the bulky size. It feels way cleaner and lighter, and it still delivers the same fast load times and crazy-smooth performance. The design looks great next to a TV, and it runs quieter than I expected. Games like Spider-Man 2 and God of War look incredible, and switching between apps is instant. I also like that the removable disc drive gives you flexibility without forcing you into digital only. Overall, the PS5 Slim keeps everything great about the original but in a much better form factor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PS5 Slim rocks!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PlayStation 5 Slim is everything great about the original PS5, refined into a sleeker, more compact design without sacrificing performance. It delivers lightning-fast load times, stunning graphics, and an incredibly smooth gaming experience, all while taking up significantly less space. The visuals are where the PS5 Slim truly shines. Games look absolutely incredible with 4K resolution, ray tracing, and high frame rates, making every environment feel immersive and alive. Whether you’re exploring open worlds or diving into fast-paced action, the performance remains consistently impressive!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PS5 Slim Review – Sleek, Powerful, and a Great Entry Point Before upgrading to the PS5 Pro, I spent time with the PS5 Slim, and it honestly impressed me. It delivers the same core performance as the original PS5, just packed into a much smaller and cleaner design. For anyone short on space or just wanting a sleeker look, the Slim nails it. The console handled everything I threw at it—4K gaming, fast load times, ray tracing, and smooth performance. It runs quiet, stays cool, and the new design with the optional disc drive makes it feel more modular and modern. I eventually upgraded to the PS5 Pro for the extra power and performance, especially for games that benefit from higher frame rates and enhanced visuals. But if you don’t need all the extra horsepower, the Slim still offers an excellent next-gen experience. Whether you're new to PlayStation or upgrading from a PS4, the PS5 Slim is a fantastic console that delivers premium performance in a compact form.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Console and Smooth Purchase Experience

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased my PS5 from Best Buy and couldn’t be happier with the experience. The ordering process was straightforward, and the console arrived in perfect condition and on time. Setup was quick and easy, and the PS5 itself is incredibly fast and powerful. The graphics are amazing, load times are almost instant, and the controller adds a whole new level of immersion. Overall, Best Buy made the purchase stress-free, and the PS5 has exceeded my expectations. Highly recommend both the console and buying it from Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PlayStation 5

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Bought this used PS5 and it’s been perfect. Super clean, no issues at all, runs smoothly and quietly. Controller and system are in excellent condition, and everything works exactly as it should. Load times are insanely fast for the games I love to play and graphics look incredible. Definitely a great deal—highly recommend!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    This ps5 give me lot of inconvinens

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont buy this item frocent glitch and poweroff for over heating

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    My first console

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently bought the PlayStation 5 from Best Buy, and it has completely lived up to the hype! The setup was quick and easy, and the performance is phenomenal. The load times are incredibly fast, and the graphics are breathtaking. The new DualSense controller feels amazing with its haptic feedback and adaptive triggers, making gameplay more immersive than ever. The PS5 also runs super quiet, even during intense gaming sessions. Best Buy had a smooth shopping experience with quick processing and delivery. Overall, I’m beyond happy with my purchase and excited for all the amazing games coming to the platform!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best game console ever

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PlayStation 5 (PS5) has been a game-changer in the world of console gaming since its release. Its sleek, futuristic design immediately sets it apart, while the powerful hardware under the hood ensures a top-tier gaming experience. Performance: The PS5 boasts lightning-fast load times thanks to its custom SSD, significantly reducing waiting periods and offering seamless gameplay. The graphics capabilities are outstanding, supporting 4K resolution with stunning visual details and smooth frame rates, which elevate the overall immersion. DualSense Controller: A standout feature is the DualSense controller. The adaptive triggers and haptic feedback add a new layer of realism, making every in-game action feel more tactile and engaging. Whether you're feeling the tension of a bowstring or the rumble of driving over rough terrain, the feedback is incredibly immersive. Game Library: The PS5 has an impressive lineup of exclusive titles, including hits like "Demon’s Souls," "Ratchet & Clank: Rift Apart," and "Spider-Man: Miles Morales." Backward compatibility with most PS4 games is also a significant plus, ensuring your existing library remains relevant. User Interface and Features: The revamped user interface is clean and intuitive, offering quick access to games and media. The new Activities feature helps track in-game progress and jump directly into specific objectives, enhancing the efficiency of your gaming sessions. Final Thoughts: While the PS5 remains in high demand with occasional stock shortages, it's worth the effort to secure one. Its combination of cutting-edge technology, exceptional performance, and innovative features makes it a must-have for both casual and hardcore gamers.

    I would recommend this to a friend