Customer Ratings & Reviews

Package came massively damaged. Not very happy with it. Not sure if it even works

Not sure where it is didn’t receive it. Said my roadie driver was on the way and that it was delivered. Not sure if it was the right address. I want some compensation a new game or money back. A coupon at least

Not even a week in this PS5 randomly shuts off. Best Buy won’t help me return it. Not even my fault - ridiculous.

Long story short. I will never purchase from best buy again.

Brought it and didn’t come with power cord couldn’t even play the system !

Someone at the store stole the stand to the gaming console and the charger to the joy stick. Be careful selecting in store pick up at this location.

Didn’t wanna give me a refund after it barely just be a month

I wish I could review this item but i never recieved it. The delivery company dropped this at the door but never rang the door bell, I even provided video evidence of that but they are still refusing to replace the item so now i am out 400 dollars. Christmas is now ruined Signed, Long Standing Customer Who Had Never Claimed Before

Will never buy another product from Best Buy again

Everyrhing was fine with it, even the moniter was good for the ps5. although the second day i turned it on, it kept freezing when i’d open a game it would freeze and shut the whole ps5 off. We tried the ps5 on another moniter and it did the same

Not worth the hype or the price of what you pay for a brand new one

The PS5 is an amazing console with fast load times and stunning graphics. The controller feels great and makes games more immersive. I love how smooth the gameplay is and how quickly games start. The only downside is limited storage, but overall it’s a great system and worth buying.

It arrived damaged. The console won’t turn on at all, and the packaging appeared to have been previously opened. I tried multiple outlets and cables to ensure it wasn’t an issue on my end, but the console shows no signs of power no lights or response whatsoever. Very disappointed

So I bought the system and maybe used it every other day for 9 days for about an hour. Booted it up on day 9 get all the way to the main screen, then system turns completely off. Changed hdmi cables, changed tvs, cuanged the power source cord, changed tv settings and nothing worked. System will not turn on. This is the second time same issue.

Had it for two months. Hasn’t played a game yet and only used it for media. Two months and a week and the HDMI port failed. One week past warranty. I’m never buying garbage products made by Sony again. They can’t do anything right.

my package wasn’t delivered to me. i contacted customer service, they offered a refund or replacement, i chose the refund and figured i just go pick it up in person. it’s been 3 weeks and my refund has yet to be processed. i spoke with 5 different agents, they all keep saying “the last agent has processed the refund, please allow 24 hours”

It did not work and I was told to send it back and they would send out another one. I was sent the ups bar code to send it back. Got an email saying refund. Well, that was not what I was told. I was told I would be getting another game system

Returned because it was making a loud clicking noise and the fan was really loud

The box had already been opened and damaged. Doesn’t turn on,I was told by an employee that some boxes get returned and they still gotta sell them so they put them back on shelf.. very disappointed at Best Buy that’s not ok. Had no controller and it was new.

I’m reviewing this on my son‘s behalf. He is 15 and purchased the PS5. Gave us the money for it and we bought it online. Shipping was fast and well packaged. He has been playing with a Nintendo Switch for years so this was a massive upgrade for him. He immediately noticed the elimination of lag during gameplay. He had already upgraded his monitor so with the PS5, he immediately noticed a crisp, highly detailed gameplay upgrade. He has been very happy with this. From a father’s viewpoint, I have noticed that the PlayStation puts out a lot of warm air. It is a hard-core gaming computer in a pretty package with the need for a lot of fans. When he’s been playing for a while, his room will be several degrees warmer than the rest of the house. May come in handy during winter, lol. He is happy with his purchase.