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Customer reviews

Rating 4.9 out of 5 stars with 7148 reviews

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  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Controller

    Rating 4.9 out of 5 stars

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98%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 358 Showing 7,141-7,148 of 7,148 reviews
  • Rated 1 out of 5 stars

    PS5 slim digital price match

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unable to price match PS5 slim digital over the phone and in person due to the competitors price being too low and BestBuy not standing by their price match guarantee. All requirements were met and the price match was approved, however the system would not allow price adjustment due to the price being too low. Make sure if you want to price match the competitors price isnt too low because they wont honor. This is a very busy time of year and the last thing I needed was to waste 2 hours of my time to come up empty handed.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    DONT GET YOUR ITEMS SHIPPED

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy is horrible please if you live in an area where your package may get stolen please do not order . I ordered this item for Christmas didn’t receive and was told they couldn’t help me in no way. My son didn’t receive his gift and I also lost money.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy from Best Buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't buy PS from Best Buy unless you are prepared to return a defective device within 14 days. We bought one as a gift for grandson, but it failed after 2 days. Unfortunately it was past the 2 week window for return. Sony's warranty is worthless; they will only replace a defective unit with a refurbished one. We have been waiting 2 months for a replacement. The first one they sent was also defective.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst Customer Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst customer service EVER. Writing this for people to understand if there is an issue with your account or product, you will have to go through rude customer service (numerous calls/service people, too). DO NOT BUY from this brand. It doe not deserve anything for what it has put me through.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'd be better off with a gaming PC. You can play every game on the PS5 and every other game ever made with emulators or from Steam or any other online gaming store. Purchasing gaming consoles is a waste of money nowadays when computers are far more advanced. I mean, computers are what make the games for the consoles anyhow. Sure a PC costs more but it's worth every penny getting one since you can replace parts to make it better, cannot necessarily do that with the PlayStation 5.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Increased price for same hardware

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At $400 the difital edition was a good option, bur at $50 leas than the standard model it is just a greedy cash grab.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ps5 review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Box was torn up and open and system wasn’t running proper

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Stolen package

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never got my package & they still trying to charge me for it.

    No, I would not recommend this to a friend