Customer Ratings & Reviews

All of a sudden 4 months in it starts overheating constantly can't play for more than 10 minutes, constantly getting error messages as well as freezing up. Not worth it. I've had a PS4 for almost 10 years still working fine I buy a PS5 and I get 4 months worth

Ordered a refubished PS5, it would work for about 10 minutes and turn off. Had to return it for a full refund that took 2 weeks to complete.

I have been satisfied with my purchase but up until I returned I wasn’t treated nice and I’m a good person

I was happy with my purchase only thing is I asked for the spiderman package and they said it was digital but when I open it on Christmas there was no game and I had to buy a game for my son to play but I'm happy with my purchase

I purchased this Ps5 bundle and received a defective controller, I tried in every way to get them to either fix or exchange it. I was still within the 30 day they say they give and in no way did anyone ever care to actually help me, I went to the store, called multiple times, called the manufacturer and nothing. I would give it a better rating if they at least cared to help

fps drops in fortnite endgames with massive input delay at all times

I bought my ps5 and i loved it, but it comed with a error in discord voice channel and just mine ps5 have it!!

Pretty decent, a bit expensive for the quality. I would probably get the full version instead.

Worth the money spent but would be nice if they have two controller with bit more price!

Absolutely horrible customer service, do not buy PS5 through them! When my package was never delivered and then figured to be stolen they did not refund or replace it, nor did they follow up on any of the case numbers I opened for it, I had to continuously follow up only for it to not be resolved. Guess I’ll have to get it somewhere else I can actually trust.

I always ordered to pick up in-store, and this one time that I have it shipped to my home the package doesn’t get delivered and I had to go through a huge hassle just to get my money back to process the order

I returned the PS5 once because I was overheating a lot, so I did then the other PS5 had frame drop problems and I tried to fix but I couldn’t so I just went to store and got a refund.

The cooling fan is very loud. I can hear it over my gaming headset even near max volume. Also this console seems like a 1440p console rather than 4k. The 4k performance is terrible.

It’s looking good working perfectly but when I trying play EA 2025 the screen is not still working properly

I order a ps5 online through affirm meaning already paid for and ready for pick up at plymouth meeting PaA Best Buy. Intially i was told 3 days. After 3 days my order was cancelled. Employees said it was because the color I ordered was OUT OF STOCK. They requested I order another one in black. So i did and again paid for it through affirm. Upon driving to best buy 10 mins after purchasing online my order was cancelled. Keep in mind this effects my buying power everytime. I get to best buy and have to buy it again and the clerk goes "which color would you like black or white". I bought this ps5 for my father who has cancer so i was very adament about getting it. Just sucks i had to take out 3 $450 loans because you guys dont communicate with the stock in the back.

I did not receive my package it was suppose to come in the 12 of December

This wasn’t exactly what we had wanted so we returned after Christmas. The girls at customer service were incredibly rude, didn’t ask what one I wanted to exchange for. Just gave me one, when I said I wanted the fortnite edition they said they didn’t have but the website showed there was some there. I was frustrated so just left

Coming from an old ps4 i was expecting more from the ps5 and it overheats..

I’ve been unable to play a single game because it just overheats. It can’t make it through a single install without overheating. Sony made a terrible product and put a huge price tag on it. I’ll wait until I buy a freezer to put it in before i buy another Sony console.

Unfortunately I had a bad experience, first purchase my item overheated within 10 minutes of it being on then I went to exchange it and it powered off and never turned back on. I just completely returned the item