Customer Ratings & Reviews

It was okay other than my controller had a drift in it it when I first got it kind of disappointed I couldn't find a way to get a replacement but the ps5 is great

My PS5 was supposed to be delivered on Dec. 13. THEY DELIVERED IT TO THE WRONG HOUSE. Within 2 minutes of receiving the delivery notifications, I had contacted UPS and informed them that the package had not arrived. They emailed me a picture of the house the package was left at. It was an empty house that was clearly boarded up under renovation. By the time i went to the house in order to retrieve it, the package was already gone. I put in a claim and told that it would be processed by Wednesday. When i hadn’t heard anything by Friday, i called and they promised to overnight me a new one. I waited all day Saturday for the delivery to come. At 10 pm that night, i saw on tve website that the package was delayed and it would arrive sometime between the 22- and January 4. On December 23, i got a text message that the order was canceled. BEST BUY, YOU ARE THE ABSOLUTE WORST!!!!

Im only giving it 3 stars due to having it for a month and it stopped working. I ordered another one so hopefully it doesnt happen again.

Absolute garbage. It doesn’t work it turns off when the game starts because it over heats.

2nd ps5 to have hdmi port go bad, treat it like a baby

It’s ok the disk is better but pick up was fast and easy

10-24-25 It now has a software problem , past time to return it. Having to go through sony warranty

Once I got it it kept over heating , the games wasn’t working right the controller was jammed I had to buy another controller , I tried to return it but a lady told me I couldn’t so I lost my money for no reason

HDMI port does not work. Picture will not show up on device

Good specs at its price point. Although, having to pay monthly subscription for online play is absurd!

This system has internet connectivity issues. You have to cutt the wifi off to play

I went threw 2 playsation one having freezing problems and the other power off on it own

Not great. Hb. B bb........................

It’s okay. Controller doesn’t work well. Buttons stick too often

I purchased and paid for a ‘new’ PS5 on the Best Buy app for my son’s 13th birthday. Best Buy shipped me an open box. When I messaged them to request a price adjustment since they sent an ‘open box’ item, they referred me to the Sony PS5 manufacturer, ?? and refused to take responsibility and do the right thing. Unfortunately it was beyond 14 days when I finally opened the shipping box to wrap it and I couldn’t return/exchange it. I’d urge you to buy from anyone else other than Best Buy. They allowed a used product to be shipped out as ‘new’ and customer service is a challenge. Should have gone to Target, saved 5% with a RedCard and actually got what I paid for.

controller came messed up but other than that nice console

I ordered bthe digital edition accidentally. So.i didn't even open the box.

The complete shopping experience was a nightmare. There is only two reasons I hated my recent purchase of this PS5 and it’s because the salesman on shift that was rude and disrespectful. I waited over 20 mins to be helped, I would love for McKinney TX (380 location) store manager to contact me.

It over heats after only having it for 2 months…..

My controller came with some issues but after all ps5 excellent