Customer Ratings & Reviews

I bought this item open box. I have had it for about two weeks.And the controller is already rattling when it vibrates. The website makes it nearly impossible to find how I can get support for just the controller. The only options it gives to return everything to the store or to ship everything back.

One month after factory warranty expired the PS5 shut down after 15 minutes of play time and never came back to life. They don’t make them like they used to! I’ve been with Sony since the beginning. I think it’s time to take a break.

Little worned than described did not give the new effect panel was off not new as described

Someone at the store stole the stand to the gaming console and the charger to the joy stick. Be careful selecting in store pick up at this location.

Not sure where it is didn’t receive it. Said my roadie driver was on the way and that it was delivered. Not sure if it was the right address. I want some compensation a new game or money back. A coupon at least

I would give a review on the product but I've been waiting on it to arrive for over 2 weeks now.

Long story short. I will never purchase from best buy again.

Brought it and didn’t come with power cord couldn’t even play the system !

Not even a week in this PS5 randomly shuts off. Best Buy won’t help me return it. Not even my fault - ridiculous.

I wish I could review this item but i never recieved it. The delivery company dropped this at the door but never rang the door bell, I even provided video evidence of that but they are still refusing to replace the item so now i am out 400 dollars. Christmas is now ruined Signed, Long Standing Customer Who Had Never Claimed Before

it just takes my boyfriends attention away from me i just get super jealous

Bought this item for my boys but the remote doesn't work!

Package came massively damaged. Not very happy with it. Not sure if it even works

Not worth the hype or the price of what you pay for a brand new one

Everyrhing was fine with it, even the moniter was good for the ps5. although the second day i turned it on, it kept freezing when i’d open a game it would freeze and shut the whole ps5 off. We tried the ps5 on another moniter and it did the same

So I bought the system and maybe used it every other day for 9 days for about an hour. Booted it up on day 9 get all the way to the main screen, then system turns completely off. Changed hdmi cables, changed tvs, cuanged the power source cord, changed tv settings and nothing worked. System will not turn on. This is the second time same issue.

my package wasn’t delivered to me. i contacted customer service, they offered a refund or replacement, i chose the refund and figured i just go pick it up in person. it’s been 3 weeks and my refund has yet to be processed. i spoke with 5 different agents, they all keep saying “the last agent has processed the refund, please allow 24 hours”

It arrived damaged. The console won’t turn on at all, and the packaging appeared to have been previously opened. I tried multiple outlets and cables to ensure it wasn’t an issue on my end, but the console shows no signs of power no lights or response whatsoever. Very disappointed

I bought my PlayStation 5 earlier this month, and it’s been a great upgrade so far. Games load incredibly fast, and everything just feels smoother compared to my old console. The controller felt weird at first, but now I really like it. It is pretty big, which makes setup a little awkward. Still, I’ve been using it almost every day and don’t regret buying it.

Didn’t wanna give me a refund after it barely just be a month