Customer Ratings & Reviews

Great entertainment enhanced by wonderful functionality and technology!

Works well. Controller has a small scratch, otherwise no issues

Works really good! My kids love it so much and they play all day!

everything went good and it was an easy pick up it was fast and gave it to me fast.

The system is awesome and Best Buy customer service was very helpful

Great Upgrade from the ps4 and it comes with Fortnite.

Everything works fine just working on getting the code that it’s supposed to come with.

So I ordered the PS5 Fortnite Console Bundle on February 1st 2025 and a few other things like controller, extra charging wire, charging Dock and 2 games, oh” and also the protection plan for the PS. Well I received everything BUT the PS5. Its not available anymore and it didnt say that while I was ordering it, nor did it say it after. So I messaged them and they said its OUT OF STOCK… They tell me it will be available by the 14th and if I dont receive it by the 24th they’ll give me a refund. I dont want a refund I want a PS5 console. So Today after days of being agitated and annoyed I just did a full refund. So moral of the story ‘CHECK AVAILABILITY BEFORE YOU ORDER…. Save Yourself from being Annoyed..

Ordered the cobalt fortnite disk version and got sent the digital version by "mistake". Went to get the issue resolved in store but they said they couldn't replace the console with the one I wanted because they didn't have the same exact product in stock. The key difference being the fortnite code which I told them I didn't care about at all. But they were kind enough to offer me a generic disk console for a mere $70 upcharge. Yeah no thanks.

It came broken and the side panels were torn off and controller had drift

Product is great, only took best buy a month to deliver