Customer Ratings & Reviews

Got as a gift for my boyfriend and he loved it plays it everyday

Great game I love it I will buy a game it was great buy

Good item!!!! I purchased at pentagon city store good service

Son likes playing on it. Took a little bit to set up online names.

Love it ghgjjjiv ddrtii go inijhfdhijjdfvh i bfbhvnjjccxc

Not the best value deal you can get. A slim and some bundles.

Staff is not friendly, online payment is not flexible

missing power cord. for $500, nothing should be missing!

Nothing but problems. Arrived late. Missing packaging and most of the accessories. Console was just banging around in a box half wrapped in bubble wrap with the controller and cables in a dirty Ziploc bag. All the surfaces looked like it went through a dryer with a load of gravel. The disc drive sounded like a gas weed eater starting. As bad as the product was, the customer service was worse. Sadly it's more of the status quo.

Great product, easy to follow, on screen setup, enjoyable experience gaming with this unit.

Started having over heating issues with this after less than a year of purchase. Has happened several times with these consoles.

I bought a PS5 from Best Buy and only used it twice. The second time I played it—for just 10 minutes—it overheated and shut off completely. When I tried to return it, I was only 3 days past the return window, and they refused to exchange it or offer any help at all. Best Buy clearly doesn’t care about their customers. They just want to take your money and push expensive protection plans because they know the products they sell aren’t built to last. It feels like a trap—sell defective products and make more money off “warranty” plans. I spent a lot of money on something that stopped working almost immediately, and Best Buy’s solution was: “Too bad.” Shop somewhere that stands behind what they sell. Best Buy has lost my business for good.

I believe I got the best price on this PS5 in recent time.

If there is 0 star I’ll give it to them I ordered ps5 open box Excellent condition but I got used one many scratches on it and there is no cable no controller nothing i recmond dont trust best buy any more

I want to hear an answer from Best Buy, I bought a PlayStation 5+ steering wheel, joystick and pedal for a child, well, after two months I decided to bring it back to return the goods, I bought insurance for two years to return the goods within two years, but the store refused to accept it back, explained to me that a lot of time had passed, I asked him why I bought insurance if I can’t return it, they said we can only return $200 cash and give you $400 GIF card, but I don’t need a GIF card, and in the end, when I bought it, I spent $850, and when I came to return it, they gave me $400 GIFT cards and $200 in cash, that is, they returned all $800, only $50, and not even cash in full, so I’m very unhappy, does anyone know the solution to this issue, why are they doing this?

We’ve had so much trouble just setting it up that my son hadn’t even used it yet.

I have been met with poor customer service from the team leader and the Greenwood Best Buy every time I go in there. I love to shop at Best Buy but at this point I’m ready to find a new store.

I have been having all kinds of trouble out of mine

On January 1st 2025 I ordered a PS5 Slim Fortnite Cobalt at the Rego Park store which was to arrive on January 8th 2025 it never came and this was for a birthday gift to take on January 12th which i was not able to do. I went to the store on January 13th they told me it was sold out and that the promotion was longer available. I asked to talk to the manager to try and get other PS5 with the same promotion and manager didn't even show his face just told the person at customer service to tell me either cancel the order or buy at the regular price. And here i am left embarrassed, disappointed and angry.

This item was packed with dust and had minor scuffs from where console and controller were sitting on a table top.