Customer Ratings & Reviews

Bought this ps5 as an open box, got all logged in and downloaded aome games. Then started overheating and wouldnt stay powered on.

Did not include the game that is listed all over the product page as a Full Download being included. No help whatsoever from any level of Customer Service.

I give 3 stars because the pickup It was very late and not the estimated day. But other than that, the product and price and the ease of purchase is more than excellent.

The title and description of the purchase are extremely misleading and it appears many people have had a similar issues. In the title of the purchase (whether new or open box) it says that the Full Game Download is included. No where in the description does it say that the game will not be included. This is obvious false advertising and the open box model should not be sold as if it is a bundle deal. This is a complete lie and BestBuy will not give you any help. If you ordered this version as an open box and didn't receive the game, don't even think about trying to contact customer support. After spending hours trying to talk to people (who all were very nice fyi), there is nothing anyone can do because of the awful customer support system that best buy has setup. Every number I called directed me to speak to a different number. No one was able to help me in anyway. I don't live very close to a Best Buy so I attempted to contact a store directly just to see if they could potentially help me, even that is essentially impossible. The calls get routed to another customer support line. It is an endless loop and the basic solution is essentially if you don't want it return it otherwise shut up. Shame on BestBuy for creating an awful customer experience.

Love my PS5 but am bummed that who ever returned it took the game that came with it. Gladly beatbiy gave me credit since they dont have the bundle

Bought the PS5 spiderman 2 bundle open box excellent and the voucher code missing. If you are returning the system, Best Buy should've made sure the voucher was included!!! This is insanely misleading when it's being advertised as excellent!!!!! I am extremely disappointed with best buy for not checking and listing it as excellent. Will I be paid back for now having to buy spiderman 2 since it was expected in the box? Shame on you Wesley Chapel Fl. Best Buy!

IS DECENT BAD THING NO MATTER IF YOU BUY A GAME THE CONSOLE NEEDS TO DOWLOAD SO KIND OF FOR WHAT I BUY THE CD THEN LOL

Ps5 works well and I enjoy it, but I bought it with the Spiderman game . When I turned on it, I didn’t find the game activation code or the cd

I am just dissapointed with Best Buy. I’ve returned this an another item. They’re saying my box was empty lol…. Honestly this company is dying so fast so I get it. I have over 1200 in charges. Trust me unless you know you’re going to buy it and love it do not take any chances. Best con artist are not your friends. I’ve had an account for years and for them to say they got an em0tty box is just sad. I’ve waited over 5 weeks now. Ive asked multiple reps who have the authority to listen and say our higher up team will look into. I’d hope so because their policy is within 10 days of delivery they well automatically issue it. So why after 5 weeks are they saying this?….. I’m not rich by any means but I can tell Best Buy needs the money more than me. Lost a 20k + spending family over $400. I can’t wait until we have more stores that make these guys file chapter 11. Mind you the tracking has weights, drop off time, etc. and now the box is empty!!!! Literally a joke of a company. Please go thru any company direct or buy it online. Trust me

The fan runs way louder then the normal PS5, the design is also inferior and feels cheaper.

It was okay. I learned that it was better to buy a new one then used one because the used one would be more.

The game is not included unfortunately, need to visit the store to see whats wrong just a simple ps5

Bought open box "excellent" condition ps5 spiderman bundle. Customer service promised me I would receive a game code so I drove an hour to pick it up. Ps5 was dirty, missing the usb c cable and missing the game code. Contacted customer service, and after an hour of providing documentation, they told me they couldn't do anything. I've spent several thousands at best buy in the last few years but never buying anything from them again. Cancelled my best buy card and would have closed my account but I need to for my tv warranty.

The oroduct did not come with the game it stated it had and ive been given the runaround about it.

The system itself works but the included controller develop stick drift. 3 months 2 plus months in.

Not satisfied spent a lot of money got treated like crap in the store a few days later it's like they don't appreciate my business. They sell great items like this one but doesn't matter because I can get it anywhere and not be treated like crap. You go to Best Buy for customer experience. I should have not gone all the way to Manhattan which is out of my way cause I'm in The Bronx to be treated like crap. Next time I'll go down the street I don't mind paying 700 or even a 1000 for the same thing I can get at Best Buy for 500 what I do care about is customer experience. You guys set yourself up for failure with these reviews knowing that you treated me like crap why would you send me a review you know I'm going to review it and give you terrible ratings. When it comes down to it. Like I said before you can get these items anywhere at the Chinese little mom and pop shop or the little Indian down the corner. Money's not an option Being treated like crap or not being treated like crap is an option.

This was a Sony - PlayStation 5 Slim Console – Marvel's Spider-Man 2 Bundle (Full Game Download Included) - White. Bundle with Spider-Man 2 game. The game was missing, when called customer service multiple times, they couldn't help me and told to go to any store. Store told me they cannot help with anything. All lies Worst customer service. Never buying anything from Best Buy again ever.

It was an open box but was told it was in excellent condition and was inspected by Best Buy. My order was missing 2 horizontal feet AND the game code. Took it to the store and they said they couldn’t do anything about it because they didn’t have to bundle with Spider-Man game anymore ??

I placed this order on 12/23/23. It said delivery date was by 1/5. They shipped on 1/3 and then had a delivery exception. That delivery date went from 1/5 to 1/9 and then 1/10. I spent between $600-$700, after the extra games I bought and taxes. I contacted no less than 5 reps. The one time I called I was disconnected or hung up on, because they asked for a call back number, if we got disconnected. They never called back and then reshipped on the date it was supposed to be delivered. Don’t trust these reviews either. I left another review and they didn’t post. The game system is good, but wouldn’t recommend buying from BB. Once they have your money. They no longer care about the customer. Had the same issue with a large screen tv I tried returning. They said ship it back. I will pay more for games, than possibly deal with their incompetence again. The system is good, but BB poor communication ruined this purchase.

very slime and small than the previous one and you can make better next time.