Customer Ratings & Reviews

Bought it for my boyfriend for a Christmas gift he loves it

Best Christmas gift i purchase for my son. He loves it

Easy pick up. Did not wait long at all, friendly staff

First console since the PS2 I’m 32 now but just wasn’t what I remembered it being was overly complicated to get to the actual game and by passing every other option the console has to offer

This review is for best buy, not the ps5 itself, which is amazing. I had an issue with my dualsense, only 2 weeks into receiving it. Its now rattling really loudly, which does not happen with my cobalt blue controller. Contacted customer service and they did nothing, simply gave me sonys number. I solved 20 puzzles to get to the final page of sonys warranty service, and it gave me an error. I'm now stuck with a broken controller, because a multi million dollar corporation refuses to stand by the products they sell. It would've been the easiest thing for best buy to say ok yes sorry about your issue, we're sending a replacement. I will never purchase anything from best buy ever again. Easily one of the worst CS experiences I've ever had.

It works fine some of the pieces were not in place, the controller battery drains pretty fast

its pretty good i guess. I had a ps4 till now and its worth the upgrade especially if you wanna play with friends.

The only reason why it was a 3 star and not a 5 was because the game voucher was not included.

The customer service was very good thank you for making my holiday great

It was what they said it would be so I'm not upset

I have not gotten my ps5 , I’m still waiting and it is very late

The PS5 itself is great but the Spiderman code does not work. I scratched it off entered it in and it shows the code was already redeemed. Extremely disappointed since it was part of the bundle. I have seen many others have this problem during the holiday season.

I got the system on release day, I had the system for 1 year and it eventually died. What sets sony apart from Microsoft is its bad customer support and its greed. I had been a lifelong ps fan but recently switched to xbox for first time and i have been missing out. Playstation is wayyy too greedy and expensive. Playstation doesn't work with any other devices like google home or alexa. Doesn't offer dolby vs dts. Xbox has better sound, and Microsoft gives you points for getting trophies which u can exchange for game credits to buy games or dlc or monthly passes. Im 100% done with Sony. It just sucks. They dont value customers at all. And u will learn this as time passes if u just bought a ps5.

My free spider man game code didnt work. Ive been going back and forth with playstation. Sucks. And its loud.

Less than one star. This system didn’t accept discs in the driver so the unit had to he returned. Best buy failed by not having the same unit for replacement. Needless to say my grandson was very upset he doesn’t have the spiderman game. They refused to maoe it good and replace the game since the system they offered for replacement doesn’t come with the game. What a racquet, needless to say Beat Buy has disappointed me and my grandson. I will be rating this as its very sad they have such poor customer service.

The wost customer experience in my life. The online said pick up in an hour. After paid and checked out, said it would be delivered by the end of the week. Chatted with customer service they guaranteed it woud be here today. Got just rhe headset now they are saying not delivery until January 20th. The worst case of false advertising and poor customer service i hav ever seen. Last time ever i will purchase frim best buy.

I don’t tend to leave bad reviews nor do I like to, but I was upset when my ps5(open box) did not have the stand for the console, the usb-c, and the one I was most excited about - the Spider-Man game. I wish it would have said in the description but I would have never thought this console would’ve been sold without all these things included

Overheating have to return it after 2 days of using it

My grandson loves the console,but he didn’t get the spiderman2 download it didnt come

3 items missing from bundle. The charger, the stand and the game despite “excellent” are brand new condition. Had to purchase game for 75 bucks. I ended up spending 586 dollars despite 530 being the cost of a brand new bundle. That’s not including still having to replace the stand and the charger.