Customer Ratings & Reviews

My ps 5 only lasted 4 months until it went to safemode

The console works great, but it doesnt come with the spiderman 2 game. Its a lie. Bestbuy doesnt help you out either and says it comes as is. Which is ridiculous because i couldve purchased a BRAND NEW for the SAME PRICE INSTEAD of openbox. Terrible service. Never again.

Runs hotter then then the original PS5, and doesn't provide any upgrade worth the price.

“Excellent condition”- there wasnt a box, videogame scratched and not a game

Received item almost a week after promised date. Item looked like it may already have been opened i.e. the tape covering the flap was cut through. All items were in the box however and the download code for Spider-man 2 worked.

Its good but over rated. Xbox series X is better. Only reason i bought ps5 over xbox is because of naughty dog.

The game didnt come with spiderman 2 as stated. Controller is weak, have to press it harder to respond

I give it a low rating since first I didn't get the downloadable Spiderman game and second the PlayStation arrived scratched and scratched and even the console didn't read the CDs it came with factory defects and Best Buy didn't help me with a solution and I continue with that problem.

Burned out right after warranty. Now im stuck with a shell.

Be aware about to buy "open box". The description was in excellent condition bundle with digital game but the card to activate the game was not there. I call customer service and they said probably the "original owner" used it or keeped and they can't do anything, unbelievable

Game works good but feel the controller could use an upgrades

had to return. I was told it could play ps4 games but unfortunately it doesn’t. My son was really disappointed

Never got it and Best Buy don’t care so I’m just out 500$

Fools Gold. Best Buy post the picture of the Spider Man game and say, with an open box item, which I bought. That you get the Spider Man game, but you don’t. And Best Buy has no way of making whole this mistake besides returning it and getting a new unopened system

I was told it would come with a physical copy by the employee. When i got home to open the box it just had a digital code for the game. If i knew this i would have just waited to get a digital ps5 to be able to get more items.

No stand, no game no power cord. Didn't work when I tested it.

Don’t play it much was a waste of money wish I returned it

This system constantly loses connection with the hdmi when I play Call of Duty MW3 or The GTA Collection. It gets really annoying. I notice that it has trouble when games are being played from a non factory SSD which is where those games are installed. I don’t recommend it.

Dont risk ordering this online because if you dont recieve it Best Buy will tell you they will investigate BUT they will still charge you then tell you sorry nothing they can do and your stuck paying for something you never receive.

I bought this equipment 6 months ago and it stopped working. I went to the store and they told me that they couldn't do anything, because the membership I paid for doesn't work and I had to fix it myself.