Customer Ratings & Reviews

Gave it as a gift to my husband! He loved it!!!!!!

He was super excited with the gift doesn’t stop playing it.

Be wary of open box items. I ordered an "excellent" open box PS5. It was supposed to come with a disk drive. The item was VERY dusty and contained no disk drive. I reached out to customer service and the only option was to return the item and MAYBE eventually get what i paid for. Bestbuy open boxed items are very sketchy at best. Now, i have to decide rather to go without, pay more for a disk drive, or tell my kid he has to wait longer and return the item.

Came exactly how I supposed to very satisfied. P

I like my ps5. The ps5 is my favorite game console i really really really like my play station number five 5

It was not a good deal, console came without any game unlike the other offer of spiderman. Too expansive for just the console

My family loves the PlayStation 5 l. However, the controllers are really fragile. The warranty is the best here.

Would be 5 stars but they use door dash not a fan of door dash

Its ok i perfer the original model better cuz of them changing the charging cable from usb c to c to c and i didnt have any c to c cables other then that plus the cooler is different sense the size is smaller gotta buy more equipment smh

Purchased online OPEN BOX EXCELLENT. Console was loosely thrown in shipping box with no padding on the bottom, controller sitting on top of console. Needless to say the console arrived damaged. Power cable and HDMI cable were included however original box, owners manual, USB cable and little feet for horizontal orientation were NOT included. How is this considered EXCELLENT!? Promptly returned to BB. If you must purchase an OPEN BOX go to your local BB and make sure everything is included and working as it should. Don't waste your time buying online.

Graphics are great but I don’t like the large white system wish it came in black.

I thought it was better. Not what I expected. I’m thinking of returning the product back to the store.

Had to buy this to play the college football game that just came out!

I only had it for 2 weeks and it broke down the disc driver stop working after only 3 times using it

My son love it. It was ready for pick it in less than one hour.

I ended up returning it. It downloads too slow unfortunately. I really wanted to love it. But never got to play a game. Maybe theres something to it i dont know

Great for casual gaming and competitive gaming, loved it over my ps4 and xbox

Having a great time with the system. Haven't had any problems with the expectation of the disc cover

DON'T BUY A CONSOLE FROM BEST BUY. I bought an open box listed as 'Excellent Condition'. The small print literally says "Works and looks like new. Restored to factory settings. Includes all original parts, packaging and accessories (or suitable replacement). However, it did NOT include the charging cable, the stand, or any of the packaging materials or paperwork inside. The manager Jermaine was rude, couldn't be bothered to help, and just kept repeating "it's an open box, that's what you get." He refused to look at the small print visible on the website that I was trying to show him on my phone. So BEST BUY - you would rather let $500 slip through your fingers rather than spend two minutes talking with a customer? Fine. I'll take my money elsewhere. Useless.

It works good, but after a month the hdmi stoped working, I just need to return it