Customer Ratings & Reviews

I didn’t know I had to buy the games and also buy a service each month to be able to play the game.

I couldn't prove it because the tracking code indicates that it arrived but it wasn't at my front door. I made my claim but Best Buy responded that since they have the tracking code as delivered, they didn't process my claim and I paid for a product that I don't have. The truth is that I lost $500.

Cannot transfer data and it sometimes glitches the controller also freezes at different points in the game

I’ll keep this simple and short, Ps5 slim consoles are absolute garbage, Didn’t even have it for 2 days and I was getting flashing green screen in all games I tried and constant system errors. I game on a Lg C3 42” Oled that is also connected to Xbox Series X and don’t experience any issues on Xbox. So it’s definitely Sony’s hot garbage of a console. Returned the ps5 slim today 7/8/24 and never buying another Sony product. Xbox Series X easily blows the ps5 out of the water without even trying ! Game pass is also way better than ps+ subscription in a heartbeat. Do yourself a favor and avoid the ps5 slims , They are hot garbage and not worth it.

My ps5 was never delivered..So I couldn’t tell you how it performs.

Stolen PlayStation, didn’t work couldnt sign in and when I brought they credited me towards a brand new one but it was a gift for someone else so pretty annoying and easily avoidable

Not very happy with the system. I keeps lagging and not connecting to the internet hard wired to the modem.

Didn't even get my order after having a hard time to even try. Now im have the HARDEST time getting a refund! Yall are gonna get me my refund or im going straight to corp, this is ridiculous I'm NEVER shopping from this place every again!

I wouldn’t buy another slim ps5 , I haven’t had this console long and I’ve been having problems. For the second time now the console will not cut on I have to wait til the next day. Never had this problem with the regular ps5

This person need more training he act like he did not won’t me to help me I spend over $1800 in this day but sales person was horrible

I love this so much,The PS5 is awesome! Super fast load times, amazing graphics, and a great game library. Definitely worth it!

ABSOLUTE GARBAGE. Best Buy thinks it’s acceptable to knowingly sell used ps5’s that are faulty. Be careful with products that say that they are certified for re-sale. Best Buy has gotten extremely lazy with quality control

I love my game until it crashed out on me but everything about PlayStation corporate is trash

The sales person is very helpful to us. He offer us to sign a reward card so we can get a discount

Ps5 slim gets very hot and needs to be turned off at times and for $500 i dont think its worth it...I might as well buy a pc

Broke on ne after 16 days could not return to Best Buy called Sony they were great about repairing it and sending back for free all cost covered but was a headache having to call and shipping it and waiting to be fixed

We were very excited to upgrade to a PS5 after 10 years on a PS4. This product has been unfortunately problematic. The PS5 will draw a lot of power causing the breaker to trip. We've tried putting on different circuits and had the same issue. We also tried using a battery back up so that if the breaker trips we have time to reset it before the PS5 shuts off. This is when we discovered it's tripping itself.

There was an Issue with the hdmi port, at the store to see if they can fix it or will

They said PS5 was going to be great and all the games are mediocre as instead of great games they just want you to buy subscriptions. This is the last game system will ever spend money on.

Horrible to set up for my 13 yr old I had to create an ac t for myself to add an account for him horrible