Customer Ratings & Reviews

Love my new PS5 . learning how to play a lot of new games

Purchased online OPEN BOX EXCELLENT. Console was loosely thrown in shipping box with no padding on the bottom, controller sitting on top of console. Needless to say the console arrived damaged. Power cable and HDMI cable were included however original box, owners manual, USB cable and little feet for horizontal orientation were NOT included. How is this considered EXCELLENT!? Promptly returned to BB. If you must purchase an OPEN BOX go to your local BB and make sure everything is included and working as it should. Don't waste your time buying online.

Bought an open box playstation 5. The front plate came off as soon as my daughter open it, there were stains that I had to wipe off and a dust ball had had to get out with tweezers. Other than that the Playstation worked fine. Kind of disappointed because I have gotten open box things from Best buy before.

quality but i dont like that i still have to pay PSN to play multiplayer online

The best gaming console in the market right now, and the slim version makes it even more sweet. But for some reason, I had issues while running Gran Turismo.

Good console, great games but no vertical stand included is a negative aspect to it

Good console I would recommend it has great graphics.

Product new as advertised, everything great as expected, but lost a star because it was delivered 1 day late

After swapping over from the Xbox One S to the Sony PS5 I can honestly say that I really like how fast the PS5 loads into games and also how I am able to run on 120 FPS.

The only issue that I have is having to download a game and needing the disc to play it. I'm new to this, I'm sure I'll get used to it. Other than that I love the console

Be wary of open box items. I ordered an "excellent" open box PS5. It was supposed to come with a disk drive. The item was VERY dusty and contained no disk drive. I reached out to customer service and the only option was to return the item and MAYBE eventually get what i paid for. Bestbuy open boxed items are very sketchy at best. Now, i have to decide rather to go without, pay more for a disk drive, or tell my kid he has to wait longer and return the item.

The only thing I was disappointed in was it didn’t come in the box

Good but freezes up and restarts sometimes and I've only had it 5 months

This was a birthday/Christmas gift for my grandson. I didn't realize it wasn't the right one. I ordered the one with the Call of Duty download and the one i got didn't have it.

I love my new PS5. I got the disc PS5 I enjoy playing my games. And when im not playing my games i can also enjoy watching one of my Blu rays or DVD MOVIES

I expected more reality but its not too bad , after 20 years from Atary to this products we can see growth of technology but I expected more

Got here in good time and packing was great. Would recommend

GREAT CONSOLE WOULD RECOMMEND TO ANYBODY GREAT GAMING EXPERIENCE

still too expensive. good build quality. plays PS4 games

This was a good buy but ps had trouble on starting had to do a reboot on the setup screen. Other than that so far so good