Customer Ratings & Reviews

Have had several issues returned my first one I purchased because the console kept crashing, now the second one the controller takes a crap after 3 times using it. I take it back on the 15th day while I understand it's one day past their rules the manager would only give store credit. But did not have the same system I had available I would have had to down grade or spend another $65. They just kept trying to sell me a new controller. Which I have to do but I'll do it else where.

Makes an odd sound when turns on then goes quiet after Turing on. Works amazing.

ideal console if you enjoy your online games in high resolution

Always appreciate the service I get when I come in to Best Buy.

Everything I expected. I have no complaints about this product.

im 36 years old and i more happy than my kids for my play at home

Great system. Very much worth it. Games look fantastic!

Love that you can play all types of dvds and games

Fun, but the storage is not enough to get more games.

PS5 is not very beginner friendly but runs smooth.

So far really like it. Has alot more than the ps4.

Great entertainment! So many games to choose from!

Purchased brand new and didn't use the disc drive until about 3 weeks later. It doesn't play games, dvd, or Blu-ray. Spent a week trying troubleshooting and contacting support before I was told I could exchange it at Best buy. Best buy said 15 days is the policy sorry not sorry

This ps4 is malfunctioning, it makes loud noises, the panels are falling off, the games are also laggy and some are unplayable

didnt like that all the game you had to play on line only

I don't like that the 800 numbers specifically told me I was allowed to return the items that I purchased within 15 days they only took back the PS5 console but did not take back the video game citing that it was opened I don't understand why you would take a device that costs Almost $600 and you won't take back a video game that only costed 50 doesn't make any sense to me now I'm stuck with a game that I cannot sell. The game is MLB 25 the show for the PS5. Not going to change my rating unless a manager can allow me to use the game for store credit and return to the store to replace it for a new product.

Controllers already broken after a few months. Great picture but almost exactly the same as ps4 with a much harder to understand UI

When asked why this was on sale, they responded that the owner didn't want it. Was missing stand and power cable

I need to have a better service because my order's are being canceled for no reason and i need to have this fixed please.

I prefer my PS4. The controller needs to be charged after two hours of use. I really wish I would've purchased a gaming PC