Customer Ratings & Reviews

It broke within a few months. We had to take it to a repair shop because geek squad/ Best Buy wouldn’t do anything about it. They said we’d have to go through Sonys warranty process and mail the system to them to inspect. It was just annoying overall but luckily the repair shop that we found had it fixed within 20 minutes.

I just bought this system at the beginning of January for myself. Imagine my surprise that only 2 months later, the system will not turn on. Not overused and was not left on. Power cord works in my printer so I know it’s the system itself. Definitely will not buy Sony products again

How Much Longer? Ordered P.S. 5 on 11/14/24 and I am still waiting for it to ship. Order is DELAYED and since I ordered it. I saw two other offers I could have gone with since then and YES I AM STILL WAITING

Opend it pluged it in it said the ps5 is banned how idk it was brand new i guess it wasn't The worst part was a gift for someone

Turns off randomly, screen goes green then shuts off and says unplugged wrong

What a joke this console is, can't even support bluetooth audio. 2024 and you make it impossible for your console to connect to soundbars, bluetooth speakers and headsets. I bought this console just for CFB and GTA 6 and I already regret it. So bad compared to a PC

Broke in 2 months. PlayStation refuses to refund me

The new PlayStation and just this is are 3rd one hdmi go bad all the time if you buy a ps5 get the warranty it will pay for it self

Just got the ps5 now the release ps6. While I been waiting for the ps6

The PlayStation 5 Slim delivers an outstanding gaming experience with impressive performance and lightning-fast load times. The DualSense controller offers incredible haptic feedback and adaptive triggers that truly enhance gameplay immersion. The new sleek design is more space-efficient than the original model while maintaining all the power. Graphics are stunning with ray-tracing capabilities and 4K resolution at 60fps on supported games. The backward compatibility with PS4 games is excellent, often with enhanced performance. The console runs quietly even during intense gaming sessions. Overall, the PS5 Slim is a worthy investment for both casual and serious gamers looking for next-generation gaming experiences.

Has to replace console 2 times at Hickory NC very un happy with Best Buy i had purchase 2 warranties

Sony Sony Sony. What are yall doing? Within a week of having it the LAN port went out. Can only connect wirelessly. Very very sad.

Never got my PS5… It was delivered and sat outside instead of at my door where I have a ring camera. But since it was delivered Best Buy refused to do anything about it. So out of $500 and my product:-(

Planning on returning a brand new PS5 it was a lemon. Very disappointed brand new n out of the box and it won’t power up. Taking it back

Very poor customer service ordered on bb website was missing items i called soon i noticed missing i was told after 10 days nothing we can do very poor service buyer beware they lost ne as a cutomer never again poor service after the sale

broke after 30 days, junk. It just shut off and didin't send any signal to HDMI

The best gaming experience ever but why do you need a connection to use a drive , disappointmenting to say the least t h e biggest AB flaw of this system.

I asked for a digital version instead I got a disk version. Didn’t notice until I got home.

It only worked for 31 days and it crashed $500 down the drain smh

Not great pro edition came out and this has weak memory and performance ect