Customer Ratings & Reviews

Great experience. Customer service was excellent. Will continue to shop at this best buy location.

It much better then the os4 but my control has stick drift after about a month after i bought it.

Worth buying recommended for every one who loves playing video games

All of a sudden on this ps5 but not my other i get constant lan drops but better than buying a ps5 pro and getting ripped off

Was told it’s going to be total change from PS4! Not too impressed

Gave it as a gift to my husband! He loved it!!!!!!

He was super excited with the gift doesn’t stop playing it.

Be wary of open box items. I ordered an "excellent" open box PS5. It was supposed to come with a disk drive. The item was VERY dusty and contained no disk drive. I reached out to customer service and the only option was to return the item and MAYBE eventually get what i paid for. Bestbuy open boxed items are very sketchy at best. Now, i have to decide rather to go without, pay more for a disk drive, or tell my kid he has to wait longer and return the item.

Came exactly how I supposed to very satisfied. P

I like my ps5. The ps5 is my favorite game console i really really really like my play station number five 5

It was not a good deal, console came without any game unlike the other offer of spiderman. Too expansive for just the console

My family loves the PlayStation 5 l. However, the controllers are really fragile. The warranty is the best here.

Would be 5 stars but they use door dash not a fan of door dash

Its ok i perfer the original model better cuz of them changing the charging cable from usb c to c to c and i didnt have any c to c cables other then that plus the cooler is different sense the size is smaller gotta buy more equipment smh

Graphics are great but I don’t like the large white system wish it came in black.

Purchased online OPEN BOX EXCELLENT. Console was loosely thrown in shipping box with no padding on the bottom, controller sitting on top of console. Needless to say the console arrived damaged. Power cable and HDMI cable were included however original box, owners manual, USB cable and little feet for horizontal orientation were NOT included. How is this considered EXCELLENT!? Promptly returned to BB. If you must purchase an OPEN BOX go to your local BB and make sure everything is included and working as it should. Don't waste your time buying online.

I thought it was better. Not what I expected. I’m thinking of returning the product back to the store.

Had to buy this to play the college football game that just came out!

I only had it for 2 weeks and it broke down the disc driver stop working after only 3 times using it

My son love it. It was ready for pick it in less than one hour.