Customer Ratings & Reviews

My son love it. It was ready for pick it in less than one hour.

I ended up returning it. It downloads too slow unfortunately. I really wanted to love it. But never got to play a game. Maybe theres something to it i dont know

Great for casual gaming and competitive gaming, loved it over my ps4 and xbox

Having a great time with the system. Haven't had any problems with the expectation of the disc cover

DON'T BUY A CONSOLE FROM BEST BUY. I bought an open box listed as 'Excellent Condition'. The small print literally says "Works and looks like new. Restored to factory settings. Includes all original parts, packaging and accessories (or suitable replacement). However, it did NOT include the charging cable, the stand, or any of the packaging materials or paperwork inside. The manager Jermaine was rude, couldn't be bothered to help, and just kept repeating "it's an open box, that's what you get." He refused to look at the small print visible on the website that I was trying to show him on my phone. So BEST BUY - you would rather let $500 slip through your fingers rather than spend two minutes talking with a customer? Fine. I'll take my money elsewhere. Useless.

So far so good. I just had the worst customer service experiences with the Playstation support.

It works good, but after a month the hdmi stoped working, I just need to return it

Another grate console from Sony. The only issue I had was the update and download times took hours.

Need help figuring it out and setting it up. It is complicated compared to other game systems.

This is a quite amazing and wonderfully entertaining game box.

console runs fine, controller that came with it wouldn’t charge from the charging port so i had to purchase a charging stand. tried to return and they wouldn’t allow it even in the 15 day window.

The slim was just what I needed. Faster & better picture than the ps4

Great customer service and definitely worth it in my opinion

I think Sony rushed trying make up for pandemic my 3rd one so far no issue

My son loves it! Great birthday gift. Easy to use!

It’s a great system that has some amazing exclusive games.

not enough exclusives and the controller dies way too fast. better than the series x

Nice system. Was supposed to pick it up in store but was delayed with no explanation.

Zero gaming experience. Took me awhile to figure out how to play certain games.

I havent open my ps5 as yet. I will open it in the summer