Customer Ratings & Reviews

PS5 is not very beginner friendly but runs smooth.

So far really like it. Has alot more than the ps4.

Great entertainment! So many games to choose from!

Purchased brand new and didn't use the disc drive until about 3 weeks later. It doesn't play games, dvd, or Blu-ray. Spent a week trying troubleshooting and contacting support before I was told I could exchange it at Best buy. Best buy said 15 days is the policy sorry not sorry

They lady who sold me this ps5 was extremely rude and seem like she didn’t know what she was doing.. I get it sometimes there is a learning curve but she didn’t have to give me attitude. My Best Buy card had declined because of a fraud alert… I was told by her that I needed to leave and call the bank need tho it was a Best Buy account.

Makes an odd sound when turns on then goes quiet after Turing on. Works amazing.

The disc drive is broken thank god i bought the warranty

Isn't even a year old and we've had numberous issues with the PS5 turning on and not workimg right. Now it wont even turn on. The light turns blue then goes white and won't do anything. $500 for a trash

Have had several issues returned my first one I purchased because the console kept crashing, now the second one the controller takes a crap after 3 times using it. I take it back on the 15th day while I understand it's one day past their rules the manager would only give store credit. But did not have the same system I had available I would have had to down grade or spend another $65. They just kept trying to sell me a new controller. Which I have to do but I'll do it else where.

Controllers already broken after a few months. Great picture but almost exactly the same as ps4 with a much harder to understand UI

I was order PS5 online but it’s delivered like open box. So I replaced it for new one.

When asked why this was on sale, they responded that the owner didn't want it. Was missing stand and power cable

didnt like that all the game you had to play on line only

I prefer my PS4. The controller needs to be charged after two hours of use. I really wish I would've purchased a gaming PC

I need to have a better service because my order's are being canceled for no reason and i need to have this fixed please.

The PS5 came with a problem, it was showing an error on every PS5 game, customer service was great and they solved my problem right away offering a refund.

I don't like that the 800 numbers specifically told me I was allowed to return the items that I purchased within 15 days they only took back the PS5 console but did not take back the video game citing that it was opened I don't understand why you would take a device that costs Almost $600 and you won't take back a video game that only costed 50 doesn't make any sense to me now I'm stuck with a game that I cannot sell. The game is MLB 25 the show for the PS5. Not going to change my rating unless a manager can allow me to use the game for store credit and return to the store to replace it for a new product.

We all know it's a good buy....only problem is my controller box button is hard to press...

Wasn't in the box so I had to return it, very disappointed in Best Buy!!!

This ps4 is malfunctioning, it makes loud noises, the panels are falling off, the games are also laggy and some are unplayable