Customer Ratings & Reviews

Works great love the 120 hz upgrade in game love playing

Absolutely love it. It's been great for the entire family.

Excellent customer service. Quick and fast transaction.

Fun console that I bought for my husband this Christmas

Good system works flawlessly and everything works well.

I purchased a playstation 5 brand new from the 125 nw loop best buy location in san antonio texas on sunday 5/12. When i got home to open the item, the ps5 was broken. The cover was broken, with black smudges. when i went to return the ps5 the very next day 5/13 best buy refused to accept the refund because "the serial number console didnt match the box." regardless of the reason why they wouldnt accept my return, it was the very next day and they still denied me. If they think i am lying and switched out consoles, why would i purchase a protection plan, gaes, and an extra controller. I was completely scammed from best buy given a broken console. I am completely heartbroken an i do not know what to do. I returned the ps5 in the mail to bset buy and now i must wait 20 days for further notice. I pray to god i get a full refund or free exchange because this is completely unprofessional from best buy. worst experience ever. I will be canceling my credit card with best buy.

Same thing as PS4 the interface and home is different along with the controller and charging cable. Overall I would say if you have a 4 keep that

Won’t take the game disks?? But other than that it’s amaizing

The PS5 Slim is a great upgrade to Sony’s console lineup. It delivers the same impressive performance as the original PS5, but in a smaller, lighter, and cleaner design that fits better in most setups. Games load quickly, run smoothly, and look stunning in 4K. The extra 1TB storage is useful, and the option to add a disc drive later is a smart addition. It stays quiet during long sessions, though it’s disappointing that the vertical stand is sold separately. Overall, if you don’t already own a PS5, the Slim is the version to get — powerful, compact, and future-ready.

The Sony PlayStation 5 is absolutely incredible. From the moment you power it on you can feel how next level this console is. The graphics are stunning the load times are insanely fast and the gameplay feels smooth and immersive in every way. The DualSense controller truly changes the experience with haptic feedback and adaptive triggers that make games feel more alive and engaging. We have always been a PlayStation family and that will never change. Sony continues to deliver innovation quality and unforgettable gaming experiences. Whether you are into action sports RPGs or casual gaming the PS5 delivers across the board. This console is worth every penny and then some. Highly recommend to anyone looking to upgrade their gaming setup.

The PlayStation 5 Slim in White is a masterful redesign that combines the power of the original PS5 with a more compact and space-efficient form factor. Its sleek white finish gives it a modern and minimalist aesthetic that fits perfectly in any setup. Performance-wise, the PS5 Slim doesn't compromise. It delivers the same lightning-fast load times, stunning 4K visuals, and smooth frame rates thanks to the powerful hardware and SSD. The DualSense controller support adds a layer of immersion, making gaming experiences incredibly dynamic and engaging. The cooling system is noticeably quieter, and its smaller size makes it easier to integrate into entertainment setups. While storage remains a limitation for some, it’s expandable, which offers flexibility for those with larger game libraries. Overall, the PlayStation 5 Slim is a perfect blend of style, performance, and practicality—a great choice for both casual and hardcore gamers.

As of 2023, the PlayStation 5 remains highly competitive. Although the Xbox Series X is recognized as the most powerful console available, the PS5 continues to impress with its fast loading times for native games and a user-friendly interface. The new Slim model is more compact and offers storage comparable to the Xbox Series X, with the added benefit of easy upgrades. The DualSense controller provides exceptional experiences for games that utilize its features, and additional accessories like the PSVR2 and PS Portal enhance the PS5's capabilities. Keep in mind that there is an additional $80 annual fee for PlayStation Plus if you want to access multiplayer games that aren't free-to-play, but the service offers various other advantages, albeit with a smaller selection of free games compared to Xbox Game Pass. Overall, the first three years of the PS5 have been marked by outstanding first-party titles such as God of War Ragnarok, Spider-Man 2, and Returnal, which have highlighted the console’s potential and set high expectations for its future.

Purchased this PS5 as a Christmas present for my son. It was easy set to set up, works very well and is a great value for its size, speed and storage capacity.

I’m very impressed with this console. The performance is smooth, games load quickly, and the graphics look amazing. The design is sleek and modern, and the controller feels comfortable during long gaming sessions. Setup was simple, and everything worked perfectly right out of the box. Overall, it’s been a great upgrade and definitely worth it.

The PS5 Slim runs quietly and delivers smooth performance. Even without a high-end 4K TV, games look great and run exactly as expected. I have had no issues so far, and the 1TB of storage is enough for several games. The new matte finish is a nice improvement, since it does not show scratches like the old glossy design. The controllers feel solid and comfortable, with no problems at all. It is a PlayStation: you turn it on and play games, and it does that very well. Very satisfied with the purchase from Best Buy.

The PlayStation 5 Slim is everything I loved about the original PS5, but in a more compact and refined design. Sony nailed it with this upgrade — it's quieter, sleeker, and takes up way less space in my setup without sacrificing performance. Gameplay is buttery smooth, thanks to lightning-fast load times and stunning graphics powered by the SSD and ray tracing capabilities. Whether I'm diving into cinematic single-player adventures or fast-paced multiplayer matches, the PS5 Slim handles it all effortlessly. The DualSense controller still blows me away — the haptic feedback and adaptive triggers add a whole new level of immersion. Plus, the UI is super intuitive, and switching between games and apps is seamless. If you're new to PlayStation or looking to upgrade, this is the one to get. It’s the same next-gen experience in a sleeker, more efficient package. Highly recommend!

Absolutely blown away by the Sony Playstation 5! The graphics are stunning, the performance is lightning-fast, and the exclusive titles are worth every penny. The DualSense controller adds a whole new dimension to gaming, making every experience immersive and engaging. From the sleek design to the seamless user interface, this console is a masterpiece. Couldn't be happier with my purchase!

Upgraded to this from the Xbox One and it's the craziest difference in performance, speed, and graphics. Controller is amazing too with the haptic feedback in the triggers. The slim model is also nice because its not as bulky as the original PS5

I recently purchased the PlayStation 5 Disc Edition from Best Buy, and the experience has been excellent from start to finish. The console arrived well-packaged and in perfect condition, with easy setup right out of the box. Performance-wise, the PS5 is a huge upgrade. Games load incredibly fast thanks to the SSD, and the graphics and frame rates are outstanding. Titles like Spider-Man, God of War, and Call of Duty look and feel next-gen. The DualSense controller is a standout feature — the haptic feedback and adaptive triggers add a whole new level of immersion. I specifically chose the disc edition because I like having physical copies and the flexibility to buy, sell, or share games, plus it works great as a Blu-ray player. It’s also backward compatible with most PS4 games, which is a big plus. Best Buy made the purchase smooth and hassle-free, and I appreciate their reliable delivery and warranty options. Overall, this is an excellent console and a must-have for any gamer. Highly recommend both the PS5 Disc Edition and buying it from Best Buy.

The PS5 offers a cutting-edge gaming experience with its powerful hardware, delivering stunning graphics and fast loading times. The DualSense controller enhances immersion with its haptic feedback and adaptive triggers. The diverse game library showcases exclusive titles like Demon's Souls and Spider-Man: Miles Morales. However, the console's large size may pose a challenge for some setups, and occasional stock shortages can be frustrating for potential buyers. Overall, the PS5 sets a new standard for next-gen gaming but faces logistical challenges.The PS5 boasts a sleek, futuristic design with its white and black color scheme, accentuated by blue LED lights. Its size is substantial, with a distinctive V-shaped contour. The DualSense controller, featuring a two-tone design matching the console, feels comfortable in hand. The console's front panel includes USB-A and USB-C ports, along with the power button and disc drive. On the rear, you'll find additional ports for HDMI, Ethernet, and power. The standout feature, however, is the innovative cooling system designed to maintain optimal performance during extended gaming sessions.