Customer Ratings & Reviews

Works exactly as it should, was easy to set up and move games from an older console to this one.

Good product. RDR2 looks beautiful on the PS5, properly optimzed! Design is sleek and the fan noise is minimal.

Definitely a great console but make sure to keep it lying down. With a disc reader you do not want it standing up.

Ps5 is excellent, sleek and slim. Product is excellent, quality and picture is excellent. Performance is great.

Love the PS5! And the support from Best Buy has been stellar. Love the console, love the graphics and speed of the games!

Great gaming system everything new no problems at very good condition

The Playstation 5 was great and everything as desired, however this pick up location is terrible. When ordered I received notification that it would be available for pick up in an hour. Since we live and hour and a half from the Best Buy we decided to go eat dinner then go pick it up to avoid an unnecessary trip. Spent 2 hours eating and then looked around Best Buy for an hour before going to pick up. Nearly 3 hours later and the customer service desk said that the notification was wrong and it might not even be that day. Best Buy, we wasted our time due to this notification. Changevit to say within 24 hours, 48 hours, during holidays but we wasted time and gas for nothing. But it gets worse, there were several PS5 disc that we ordered literally 5 from this feet behind this employee. They told us if we wanted that Playstation we would have to cancel our order and repurchase it. To summarize: Online orders for pick-up are a scam.

My husband is fascinated with his new PlayStation✅✅

I recently purchased the PlayStation 5 from Best Buy, and I couldn’t be happier with my experience. The ordering process was smooth. The PS5 itself is absolutely amazing — the performance, graphics, and overall gameplay experience have exceeded my expectations. I'm thoroughly enjoying it and have no complaints at all. Thank you, Best Buy, for providing a great product and excellent service!

Meticulously packaged and has been running without issues for about 6 months: runs games without overheating but some games do strain it more than others. Controller still works well after 6 months of use. Memory may be an issue for some but the PS5 allows the customer to upgrade its gb capacity; sidenote, staff are very helpful and eager to help so feel free to ask for assistance. Overall, a great console that can warrant hours of playtime and the preferred version over the Pro model.

Genuinely the best console I've ever had. This is my first time ever using a Play Station, I grew up with the Wii and Xbox. Play Station take the cake by a long shot, I've never had a smoother running piece of gaming tech than this. The graphic are fantastically epic while still being able to run smoothly, no lag or errors. Can't wait to get more games!!

Really good console absolutely recommended if you like gaming

Pretty much a perfect gaming console, and I love that I can watch 4K UHD movies and Blurays. Win WIn!

Son loved it. the new controllers are awesome. easy to set up. great graphics. My son loves it. Sony products are the best.

Best console on the planet, and this is my first ever!!! I've always loved PlayStation but man, was I blown away!

The PS5 is a wonderful product. It doesn't disappoint at any level. Sharp, fast and unmistakably modern. Sony continues to be a dependable brand for home electronic entertainment. Just as Levi is for pants.

I haven’t had any issues with. Runs and plays great. I’m really enjoying it. Only issue is the controller will have stick drift but all consoles have stick drift

The performance on the PS5 Slim 1TB is identical to the original, which is to say: it’s incredible. Loading times in games like Spider-Man 2 are basically non-existent. The DualSense controller is still the star of the show for me the haptic feedback makes every action feel unique.

I've Playstations 2-5, and I have to say this is quite a leap over the PS4. It has great graphics. It runs good and plays 4k Blu-ray discs. The controller takes a little getting used to, but added features are nice. The Astro Bot game included is fun for the kids and adults.

Best gaming system out there by far!! I took the leap of faith and finally replaced my ps4 for the ps5 which I needed an upgrade.