Customer Ratings & Reviews

I am extremely happy with my experience in purchasing the PS5 from Best Buy. At first I decided to go with an out of the box, excellent condition, for whatever reason it would not load games - when I brought it in the staff was so quick to respond and made the exchange for a new system so easy. The new PS5 works beautifully and I have had no issues since the exchange.

Love it. It run smooth. It have a lot of storage and performance is stable.

My son loves it brand new PlayStation 5 can't stop playing it thank you best buys for the great deal it, I definitely will continue to shop with the best guys

I love this console. I use it for gaming, and for watching movies. The quality is so much better than any of the Fire Sticks, Rokus, or Apple TVs I've used. The BEST all-around console for graphics, power, etc. I have 0 complaints. It's worth the 500$. My only complaint is the storage. You'll quickly run out of storage. However, you can easily buy and install more storage, so it's not a deal breaker.

Works amazing great quality easy to setup everything is very fast

I was on the fence about getting a PS5 due to not being into video games since the PlayStation two boy was I wrong. This is one of the best investments I’ve ever made. It served as a streaming service. It serves as entertainment game night many types of games and the backwards compatibility where I can play games from PS4 PS3 PS2 it is unmatched. What an experience.

I purchased this as a graduation present for my daughter. She had a PS4 for years, and she had worn it down to the point it was no longer allowing her to access certain apps. She is sooo happy with the PS5 and she is especially pleased that the creators came up with changes to the console and the controller that truly improve the user experience!

My daughter loves her new. PlayStation works great and does not overheat.

Works great. In great shape. Customer service was good as well. Thank you

The best purchase I've ever made, it works perfectly and I highly recommend it. The quality-price ratio is excellent.

I had the original PlayStation 5 but new one is way better. The stand is better than the original one, it has a more clean modern look, easier to get the panels off to dust the interior, plus the power button is not next to the disc eject button and that is a huge upside. Overall I would highly recommend buying the slim over the original one

The PS5 has been one of the best gaming purchases I’ve ever made. The speed, graphics, and overall performance are on another level. Games load almost instantly, the visuals are insanely clean, and the DualSense controller makes everything feel more immersive with the haptics and adaptive triggers. The system runs quiet, the interface is smooth, and it just feels powerful in every way. If you’re on the fence, don’t be — the PS5 is 100% worth it and delivers a true next-gen experience.

I love my ps5. As a ps4 user I played it made noise, it over heated. I havent had any problems with the ps5 slim. No noise from it, no over heating and I play a lot! The loading is also so much faster now. When i play online i notice I load in faster than my ps4 using friends. This console is a monster, very fast very elegant. No complaints at all.

I’ve been using the PlayStation 5 for a few months now, and I can confidently say it’s worth every penny. The graphics are stunning, the load times are incredibly fast thanks to the SSD, and the DualSense controller is a game changer you can actually feel the game. If you’re lucky enough to find it in stock, don’t hesitate this is the best PlayStation yet. Highly recommended for any gamer!

PS5 in great condition haven’t had any trouble at all work s like new

Got it for my grandson he is exactly the happiest boy he's ever been and the PlayStation is wonderful and I think Best buy cuz I started looking online and Best buy always comes through what a great company they really are I know I know how it is I work at Kroger's been at Kroger's for 33 years and I do appreciate Best buy I sure do thank you for all you do too

Very fun to play Project Diva on, it definitely enhances quality of PS4 games, let alone the amazing PS5 exclusive games. Everything about it down to the menu is a fun experience that brings back the same nostalgic feeling of playing older consoles back in the day.

Great gaming console. Enjoyed using it every day. Love the graphics and slim design of the console

The PS5 is a great product overall. It looks excellent even on my 10-year-old TV, game selection includes PS4 games on disc (provided they were manufactured in the past five years or so) and the entertainment app selection is as good as any other console. The controller is a little small for my hands personally, but that’s just a question of managing settings. Also the physical design for with disc version is low key incredible.

Great product hands down! Caught it on sale, and couldn't miss out